Elyza Ramos
Sylmar ,CA
Summary
Dynamic leader with a proven track record at Think Together, Inc, where I spearheaded program enhancements, boosting participant satisfaction significantly. Expert in project management and effective communication, I excel in optimizing operations and fostering team collaboration. My innovative approach and commitment to quality have consistently delivered outstanding results, demonstrating both hard and soft skills essential for success.
Overview
4
4
years of professional experience
Work History
Program Leader
Los Angeles Conswr
10.2023 - 09.2024
Cashier
Sixflagsgreatescapelodge
05.2022 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Food Server
Starbucks
11.2020 - 07.2021
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Cultivated warm relationships with regular customers.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Contributed positively to team morale through effective communication and cooperation with coworkers.
- Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
Program Leader
Think Together, Inc
09.2020 - 06.2021
- Promoted a positive work environment by cultivating open communication channels within the team and addressing concerns promptly.
- Implemented well-received activities and events.
- .Effectively managed time-sensitive projects delivering results within deadlines without compromising quality standards.
- Monitored program performance through regular evaluations, identifying areas for improvement and implementing necessary changes.
- Improved program efficiency by streamlining processes and implementing best practices.
- .Cultivated a culture of continuous improvement empowering team members to share ideas and suggestions for program optimization.
- Ensured regulatory compliance at all levels of operation while maintaining high-quality services within the program scope.
- Established strong relationships with stakeholders, fostering collaboration and support for program initiatives.
- Developed and executed strategic plans for program enhancement, resulting in higher participant satisfaction.
- Led a team of dedicated professionals, providing guidance and mentorship to ensure their success in achieving program objectives.
- Designed innovative training materials, enhancing the learning experience for participants and promoting skill development.
- Optimized resource allocation across projects, ensuring that all initiatives were adequately staffed and supported.
- Drove successful completion of projects by meticulously planning and monitoring project timelines and milestones.
- Developed comprehensive training programs for new software tools, significantly improving team's technical capabilities.
Phone Representative
Dr.Armanious
08.2020 - 04.2021
- Worked closely with supervisors during performance evaluations; implemented constructive feedback leading to personal growth.
- Improved customer satisfaction by providing timely and accurate information on products and services.
- Collaborated with team members to identify areas for improvement in customer service delivery.
- Retained dissatisfied customers by offering tailored solutions that addressed their specific needs or issues comprehensively.
- Achieved higher first-call resolution rates by listening attentively to customer concerns and addressing them promptly.
- Handled difficult situations calmly, utilizing conflict resolution techniques for successful outcomes.
- Built strong rapport with customers, establishing trust and fostering loyalty to the brand.
- Streamlined call handling processes for increased productivity and reduced average call times.
- Provided feedback on call scripts, leading to more efficient communication methods with customers.
- Managed multiple phone lines simultaneously, prioritizing calls effectively to maintain quality service standards.
- Resolved customer complaints efficiently, maintaining a high level of professionalism and empathy.
- Participated in training programs, applying new knowledge to enhance skills and job performance.
- Supported promotional campaigns effectively by informing customers about special offers during calls.
- Navigated specialized software confidently, ensuring smooth transactions and record-keeping accuracy.
- Assisted colleagues with challenging calls, contributing to a positive work environment and improved team dynamics.
- Conducted thorough follow-ups with customers after initial contact, ensuring satisfaction levels were met or exceeded.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Sylmar Charter Highschool
Sylmar, CASport And Fitness Management
Los Angeles Mission College
Sylmar, CA06.2026
Skills
- Activity Coordination
- Effective Communication
- Supervision and oversight
- Operations governance
- Innovation management
- Activity Planning
- Enrollment procedures
- Staff recruitment
- Multitasking
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Parental Communication
- Team building
- Health and Safety Regulations
- Conflict Resolution
- CPR Certified
- Professionalism
- Staff Management
- First Aid Certification
- Quality Control
- Public Speaking
- Strategic Planning
- Staff Training
- Time management abilities
- Adaptability
- Project Management
- Child Development
- Performance Evaluation
- Policy Implementation
- Emotional Intelligence
- Problem-solving aptitude
- Early Childhood Education
- Progress Reporting
- Program Planning
- Special Education
- Child Advocacy
- Toileting and feeding
- Child assessment
- Teach classes
- Support teachers
- Communication Skills
- Optimize programs
- Bilingual communication
Languages
Spanish
Elementary
Timeline
Program Leader
Los Angeles Conswr
10.2023 - 09.2024
Cashier
Sixflagsgreatescapelodge
05.2022 - 10.2022
Food Server
Starbucks
11.2020 - 07.2021
Program Leader
Think Together, Inc
09.2020 - 06.2021
Phone Representative
Dr.Armanious
08.2020 - 04.2021
Sylmar Charter Highschool
Sport And Fitness Management
Los Angeles Mission College
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