Elyzabeth Leighton
Houston
Summary
Detail-oriented professional with exceptional communication and project management skills. Demonstrated ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive approach in identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Class A CDL Truck Driver
U.S. Xpress
06.2024 - Current
- Operated with safety and skill to avoid accidents and delays.
- Met DOT requirements by maintaining current records and documenting reportable incidents.
- Kept in close contact with dispatch team to make quick route adjustments and add new stops.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated proficiency in operating Class A vehicles to transport freight safely and efficiently over long distances.
- Maintained accurate records of hours worked, miles driven, fuel consumption, and vehicle maintenance for logbook compliance.
- Performed pre-trip inspections of trucks and trailers to ensure safe operation and to detect mechanical problems.
Class A CDL Truck Driver
Schneider National Inc.
12.2023 - 06.2024
- Followed company policies and procedures regarding DOT regulations, hours of service.
- Performed daily pre-trip inspections to ensure the safety of the vehicle and cargo.
- Communicated effectively with dispatchers to receive instructions for route changes and delays due to traffic or weather conditions.
- Maintained a high level of safety awareness with thorough pre-trip inspections and adherence to traffic laws.
- Checked trailer hitch and secured attachments to tractor for optimal safety.
- Provided excellent customer service during pick-ups and deliveries to maintain positive relationships with clients.
Global Service Center Specialist
Geoblue
03.2020 - 12.2023
- Analyzed and collected customer information to prepare product or service reports
- Referred unresolved customer grievances to designated departments for further investigation
- Determined charges for services requested and arranged for billing
- Built sustainable relationships and trust with customer accounts using open and interactive communication
- Obtained and examined relevant information to assess validity of complaints and determine possible causes
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions
- Made appropriate account corrections to resolve customer problems
- Processed and recorded new insurance policies and claims
- Reviewed insurance policy to determine coverage
- Transmitted claims for payment and further investigation
- Examined letters from policyholders and agents, original insurance applications and other company documents to determine if changes were needed and effects of changes
- Obtained and provided information when claims were made on policy
- Managed high call volume calmly and professionally, consistently meeting or exceeding performance targets.
- Reduced call resolution time, implementing solutions to address recurring issues proactively.
Senior Customer Service Manager
Conduent
11.2018 - 03.2020
- Executed productivity benchmarks across departments to maximize company revenue
- Led and directed team members on effective methods, operations and procedures
- Created weekly schedules based on predicted staffing needs, budgets and employee requests
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
- Addressed and resolved client or customer inquiries to foster superior standards of service
- Conducted quality, timely performance feedback and performance appraisals
Legal Debt Collector Manager
Portfolio Recovery Associates
06.2016 - 11.2018
- Advised customers of necessary actions and strategies for debt repayment
- Traced delinquent customers to new addresses by inquiring at post offices, telephone companies, or credit bureaus
- Located and monitored overdue accounts, using computers and variety of automated systems
- Answered customer questions regarding problems with accounts
- Performed various administrative functions for assigned accounts, such as recording address changes and purging records of deceased customers
- Arranged for debt repayment and established repayment schedules, based on customers' financial situations
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
Education
No Degree - Commercial Driver's License (CDL-A)
Kindle Trucking
Houston, TX12-2023
High School Diploma -
Bayside High School
Virginia Beach, VA06.2016
Skills
- Multitasking and Organization
- Customer Account Management
- Data Processing
- Performance Goals
- Call Documentation
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Excellent Communication
- Customer Service
- Listening Skills
- Clerical Support
- Remote support
- Troubleshooting skills
- Network troubleshooting
- Hardware and software installation
- Technical support
Accomplishments
- Earned Class A Hazmat, Doubles, Triples and Tanker Endorsements.
Languages
English
Full Professional
Timeline
Class A CDL Truck Driver
U.S. Xpress
06.2024 - Current
Class A CDL Truck Driver
Schneider National Inc.
12.2023 - 06.2024
Global Service Center Specialist
Geoblue
03.2020 - 12.2023
Senior Customer Service Manager
Conduent
11.2018 - 03.2020
Legal Debt Collector Manager
Portfolio Recovery Associates
06.2016 - 11.2018
High School Diploma -
Bayside High School
No Degree - Commercial Driver's License (CDL-A)
Kindle Trucking
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