Elyzabeth Mecklenburg
Seattle,WA
Summary
Dynamic and dedicated professional with extensive experience in customer service at Obb's Bar and Grill. Proven ability to enhance guest satisfaction through effective complaint resolution and upselling techniques. Skilled in cash handling and maintaining confidentiality in medical settings, ensuring accurate patient records and fostering trust with clients. Adaptable professional with background in fast-paced restaurant environment, looking to transition into new field. Developed strong customer service and communication skills, along with ability to manage multiple tasks efficiently. Eager to leverage these skills to succeed in new and challenging role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Obb's Bar and Grill
Saint Paul, MN
02.2024 - 11.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Restaurant Waiter
Billy G's Kirkwood
Kirkland, MO
06.2023 - 02.2024
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to an establishment.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Medical Technician
Marion Eye Care Center
Sparta, IL
02.2022 - 07.2023
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
Education
High School Diploma -
Chester High School
Chester, IL08.2020
Skills
- Customer service
- Problem-solving
- Cash handling
- Memory retention
- Upselling techniques
- Complaint resolution
- Cross-selling and upselling
Certification
CPR - BLS certified with American Red Cross
Timeline
Restaurant Waiter
Obb's Bar and Grill
02.2024 - 11.2024
Restaurant Waiter
Billy G's Kirkwood
06.2023 - 02.2024
Medical Technician
Marion Eye Care Center
02.2022 - 07.2023
High School Diploma -
Chester High School
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