Elza Arhangelova
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture that delivers an unforgettable customer service experience. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings across multiple industries.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Property Caretaker
E.G.G. Property
05.2023 - Current
- Reduce homeowner stress levels by managing daily tasks such as sorting mail, watering plants, and taking care of pets.
- Safeguard homeowner valuables, demonstrating responsibility for entrusted belongings while owner is away from their home.
- Contribute to a well-organized home space by performing cleaning duties, promoting a welcoming atmosphere upon the owner's return.
- Shop for groceries in preparation for owner return.
- Demonstrate flexibility in accommodating last-minute changes or requests from owner, prioritizing client satisfaction and positive experiences.
- Retain high-quality service standards by adhering strictly to owner guidelines regarding property management and privacy protection.
- Facilitate smooth transitions for returning owner by preparing reports detailing completed tasks, incidents encountered, and any other relevant information about the property during its management period.
- Entrusted to handle confidential and sensitive situations in professional matter.
Activities Director
Los Angeles Jewish Home for the Aging
09.2009 - 04.2023
- Oversaw comprehensive quarterly and annual resident assessments, developed and implemented diverse programming encompassing physical, emotional, social, and spiritual aspects, designed monthly calendars for residents and families, coordinated community outings, and participated in care plan development to promote exceptional quality of life for residents in an Alzheimer's and Dementia unit.
- Supported cognitive health through the implementation of brain fitness programs designed to stimulate mental acuity in older adults.
- Encouraged social interaction among residents by designing opportunities for events, group projects, game nights, and other shared experiences.
- Ensured compliance with state regulations by maintaining thorough records of resident participation in activities.
- Developed meaningful relationships with residents, gaining insight into their personal histories and preferences in order to better serve their needs.
- Collaborated with interdisciplinary teams to develop personalized care plans, and to identify/document changes in patient mental acuity and physical abilities.
- Coordinated volunteer programs that allowed community members to engage with facility residents in various capacities, enriching both parties' lives in the process.
- Supervised Activities Aides, conducted performance evaluations, maintained master calendar and relevant records.
- Performed and maintained activity assessments, records, and reports to evaluate program success and identify areas for improvement.
- Assisted with safety and emergency planning to secure patient safety while at facility to prevent injury.
Private Caregiver
Freeman Family
09.2008 - 09.2009
- Maintained clean, safe, and well-organized patient environment.
- Provided emotional support and companionship to patients, promoting overall wellbeing.
- Administered medication as directed by physician.
- Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced self-esteem.
- Assisted clients with daily living activities for improved quality of life.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Educated family members about caregiving techniques for continuity of care during caregiver absences or transitions between shifts.
- Implemented strategies to manage challenging behaviors effectively while maintaining client dignity and respect.
Medical Assistant
Canyon Medical Center & Urgent Care
01.2007 - 08.2008
- Managed front desk operations, including patient reception, paperwork processing, and file management.
- Ensured effective communication with pharmacies for prescription handling and patient care.
- Coordinated appointment scheduling and liaised with insurance companies to facilitate patient care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Assistant Manager
Elysee Bakery & Café
08.2002 - 01.2007
- Oversaw daily operations of a multifaceted dining establishment, ensuring excellence in service delivery, inventory management, and staff coordination.
- Led the development of 20+ new menu items by direct communication with culinary team for optimal food service and managed extensive catering events, including 50+ events at the prestigious UCLA Royce Hall and other venues, while staying 100% compliant with Health Department and Fire Marshall regulations.
- Developed strong working relationships with staff, fostering a positive work environment and boosting employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
Medical Assistant Diploma -
Maric College
Los Angeles, CA01.2006
High School Diploma -
Asen Zlatarov
01.1994
Skills
- Organizational Abilities
- Property Management
- Customer Satisfaction
- Business Operations
- Driving Performance
- Event Management
- Conflict Resolution
- Passion to Serve
- Hospitality
- Leadership
Accomplishments
- Activity Leadership Certification, Healthy Solutions Consulting Group, Pasadena, CA. 2013
- Certified Zumba instructor specializing in Zumba Gold classes.
Certification
Activity Leadership, Healthy Solutions Consulting Group, Pasadena, CA, 01/01/13
Willingness To Work
Varied shifts, including weekends & holidays, Will obtain any necessary certifications and/or licenses., Eager to learn any programs associated with the job.
Languages
English
Native or Bilingual
Bulgarian
Native or Bilingual
Serbian
Limited Working
Russian
Limited Working
Timeline
Property Caretaker
E.G.G. Property
05.2023 - Current
Activities Director
Los Angeles Jewish Home for the Aging
09.2009 - 04.2023
Private Caregiver
Freeman Family
09.2008 - 09.2009
Medical Assistant
Canyon Medical Center & Urgent Care
01.2007 - 08.2008
Assistant Manager
Elysee Bakery & Café
08.2002 - 01.2007
Medical Assistant Diploma -
Maric College
High School Diploma -
Asen Zlatarov
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