Elzy Coronel Ortiz
El Centro,CA
Summary
Friendly Social Worker committed to providing services to strengthen home, school and community partnerships. Accomplished at resolving conflict and encouraging positive relationships. Bilingual with fluency in English and Spanish to effectively communicate with multicultural clients.
Overview
11
11
years of professional experience
Work History
SOCIAL WORKER II
COUNTY OF IMPERIAL – CHILD PROTECTIVE SERVICES
05.2020 - Current
- Perform basic social services casework
- Identify client needs for more intensive casework services
- Provide referrals
- Carry a caseload of moderately difficult cases
- Perform other related work as assigned
- Conduct Client monthly visits
- Conduct home assessments
- Document all client contacts in CWS/CMS
- Screen hotline calls and request welfare checks
- Work on C-IV to determine client's information
- Cross report to other agencies and counties
- Work alongside other agencies to ensure the immediate and proper responses within CPS
- Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
- Assessed clients for abuse and neglect to compile documentation for court reports.
SOCIAL SERVICES ASSISTANT
01.2020 - 05.2020
- Assist Social Workers by performing specifically designated tasks related to the improvement of family functioning and child services with both Welfare to Work and Child Protective Services
- Assist Social Workers with Mileage Reimbursement Claims
- Assist Clients with OCAT Orientation and Appraisal
- Assist Social Workers with Sanction Lifts
- Assist Social Workers in contacting clients
- Assist Social Workers with Supportive Services including but not limited to; transportation, auxiliary claim, transportation claims, daycare reimbursement, supervise visits, refer clients to services, homeless assistance
- Contact available local resources to refer clients
- Complete K-Cals and Monthly Time Clock Reviews
- Assist Team Meetings along with CPS clients
- Act as liaison between customer and social workers
- Maintain records of work performed
- Ability to provide referrals for families based on their needs
- Supervise visits between parents and children, and document observations
- Report the supervised visit findings in both C-IV and CWS/CMS databases.
- Developed manual providing information on community resources across county available to families and children.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Educated potential participants on available services and processes to engage in program.
- Worked with clients to improve life choices and maximize benefits of programs.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
SHIFT MANAGER
ALDI
02.2016 - 01.2020
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Excelled in every store position and regularly backed up front-line staff.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Tracked receipts, employee hours and inventory movements.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Trained back-up associates and led crew members in managing operations of storefront.
STORE MANAGER
ELEVEN
05.2012 - 02.2016
- Maintain a clean, properly stocked merchandise store
- Managed inventory control, cash control and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Analyzed and interpreted store trends to facilitate planning.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Associate
McDonald's
04.2010 - 03.2011
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
Education
Bachelor of Science - Criminal Justice Administration
National University
La Jolla, Ca11.2019
Associate of Science - Administration of Justice
Imperial Valley College
Imperial, CA05.2012
High School Diploma -
Holtville High School
Holtville, CA06.2008
Skills
- Cultural Competency
- Conflict Resolution
- Task Prioritization
- Case Management
- Attention to Detail
- Crisis Intervention
- Verbal and Written Communication
- Emergency Response Training
- Self Sufficiency Programs
- Staff Training and Onboarding
- Abuse and Neglect Reporting
- Child Abuse and Neglect Identification
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Korean
Elementary
Timeline
SOCIAL WORKER II
COUNTY OF IMPERIAL – CHILD PROTECTIVE SERVICES
05.2020 - Current
SOCIAL SERVICES ASSISTANT
01.2020 - 05.2020
SHIFT MANAGER
ALDI
02.2016 - 01.2020
STORE MANAGER
ELEVEN
05.2012 - 02.2016
Associate
McDonald's
04.2010 - 03.2011
Bachelor of Science - Criminal Justice Administration
National University
Associate of Science - Administration of Justice
Imperial Valley College
High School Diploma -
Holtville High School
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