Em Colonese
Lebanon,NH
Summary
Compassionate caregiver offers 10 years of experience assisting others. Committed to delivering top-notch care, administering medication and maintaining safe environments. Knowledgeable of care documentation practices. Punctual individual enthusiastically handling activities of daily living and meals in home and institutional environments. Conscientious and attentive professional available to work any shift and holidays. Skilled in ambulation assistance and patient transportation.
Overview
11
11
years of professional experience
2
2
Degrees
Work History
In Home Caregiver
Self Employed
08.2023 - 06.2024
- Improved client well-being by providing personalized and compassionate in-home care services.
- Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Promoted client independence by encouraging participation in self-care tasks and engaging in stimulating conversations.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Customer Service Representative
C&J Bus Lines
04.2023 - 08.2023
- Ticket sales, Loading and unloading busses, Helping with ticket issues, Answering the phone
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
In Home Care Provider
self employeed
08.2022 - 01.2023
- In home hospice care, Changing, Feeding, Clothing, Bathing
- Improved patient comfort by providing compassionate and attentive care in their homes.
- Enhanced clients'' independence by assisting with daily living activities, such as grooming, bathing, and dressing.
- Ensured a safe environment for patients by monitoring their condition, identifying potential risks, and implementing preventive measures.
- Promoted overall well-being by preparing nutritious meals according to individual dietary needs and preferences.
- Enabled clients to attend appointments by providing reliable transportation and assistance with mobility issues.
- Developed strong relationships with patients and their families through consistent communication and empathy.
PCA Personal Care Assistant
Bellamy & Watson Fields Assisted Living
02.2022 - 06.2022
- Improved patient comfort by providing compassionate and attentive care.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
Resident Assistant
Kirkwood Corners Assisted Living
08.2021 - 01.2022
- Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
- Organized social events for residents to foster a sense of community and belonging, resulting in increased resident retention.
- Improved communication between residents and management through consistent updates and informative newsletters.
- Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.
- Streamlined administrative processes by implementing an efficient filing system for resident paperwork.
Customer Service Representative
ActionLink
11.2020 - 08.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Assistant Manager
RightSpace Storage
02.2020 - 07.2020
- Making phone calls, Cleaning the property, Paperwork, Inventory and logistics
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Leddy Group
Lebanon
08.2019 - 11.2019
- I worked as an inventory and logistics employee put away supplies picked supplies for cases that needed to be performed
- Increased plant efficiency by optimizing grout mixing procedures and equipment settings.
- Reduced downtime by performing routine maintenance on grout plant machinery and equipment.
- Improved material usage by accurately weighing and measuring raw materials for optimal grout consistency.
- Ensured timely completion of projects through efficient scheduling and allocation of resources.
- Streamlined workflow processes, resulting in increased productivity within the grout plant operations team.
Associate Trainer
Panera Bread
08.2017 - 08.2019
- Enhanced trainee retention by developing and implementing interactive training modules.
- Increased employee productivity by conducting targeted skill development workshops.
- Streamlined onboarding process for new hires, reducing time-to-productivity ratios.
- Improved training effectiveness by incorporating real-world examples and case studies.
Crew Member
Dunkin Donuts
01.2015 - 01.2017
- Delivered fast, friendly, and accurate guest experiences, Prepared products to guest specifications and brand standards, Ensured all areas of the establishment were compliant with company cleanliness standards
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
Attendant
Laundry Spa
01.2014 - 01.2015
- Enhanced customer satisfaction by providing efficient and courteous service.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
- Collaborated with team members to improve overall service quality and guest experience.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Participated in training programs to stay current on industry best practices and company policies.
- Provided exceptional customer service by promptly addressing guest needs and requests.
Education
Diploma -
Lebanon High School
Lebanon, NHA.S. - Liberal Arts
River Valley Community College
Lebanon, NHBachelor's - English Teaching
University of New Hampshire-Main Campus
Durham, NHSkills
- Excel
- Receptionist
- Typing
- Recordkeeping
- Problem-Solving
- Remote Office Availability
- Verbal Communication
- Task Prioritization
- Multitasking Abilities
- Critical Thinking
- Public Speaking
- Good Telephone Etiquette
- Calm Under Pressure
- Quality Assurance
- Interpersonal Communication
Certification
CPR Certification
Pronouns
she/they/he
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
In Home Caregiver
Self Employed
08.2023 - 06.2024
Customer Service Representative
C&J Bus Lines
04.2023 - 08.2023
In Home Care Provider
self employeed
08.2022 - 01.2023
PCA Personal Care Assistant
Bellamy & Watson Fields Assisted Living
02.2022 - 06.2022
Resident Assistant
Kirkwood Corners Assisted Living
08.2021 - 01.2022
Customer Service Representative
ActionLink
11.2020 - 08.2021
Assistant Manager
RightSpace Storage
02.2020 - 07.2020
Leddy Group
Lebanon
08.2019 - 11.2019
Associate Trainer
Panera Bread
08.2017 - 08.2019
Crew Member
Dunkin Donuts
01.2015 - 01.2017
Attendant
Laundry Spa
01.2014 - 01.2015
Diploma -
Lebanon High School
A.S. - Liberal Arts
River Valley Community College
Bachelor's - English Teaching
University of New Hampshire-Main Campus
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