Em Giles
New Haven,MI
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and all over performance.
Overview
9
9
years of professional experience
Work History
Co-Manager
Little Caesars
Shelby Township, MI
10.2014 - Current
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Responsible for training and supervising staff, delegating tasks, and resolving customer complaints.
- Performed weekly audits of cash registers to detect discrepancies in transactions.
- Monitored staff performance and addressed issues.
- Established procedures for handling returns and exchanges efficiently.
- Implemented cost-saving measures that improved operational efficiency without compromising quality of service or product offerings.
- Recruited and hired qualified candidates to fill open positions.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer disputes in a professional manner while maintaining high levels of customer satisfaction.
Assembly Line Production Worker
Antolin Groupo
Shelby, MI
01.2020 - 10.2020
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Identify areas where improvements can be made in terms of efficiency or cost savings.
- Inspect finished workpieces to ensure conformance with specifications.
- Worked through each required task and step in production processes.
- Recognized defective material and reported issues to management.
- Reported any safety hazards or defective parts encountered during assembly operations.
- Verified accuracy of assembled parts before moving them down the line for further processing.
- Ensured work areas were kept clean and organized at all times.
Machine Operator
SPI LLC
Shelby Township, MI
06.2017 - 08.2018
- Ensure that safety guidelines are followed at all times while operating machinery.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Utilized fastening equipment to fasten, package and stack materials and products.
- Comply with company policies regarding quality control procedures.
- Observe machine operations to detect any problems or defects in the finished product.
- Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
Education
General Study
Eisenhower High School
Utica, MI06-2014
Some College (No Degree) - Psychology
Macomb Community College
Warren, MISkills
- Staff Management
- Workforce Management
- Staff Development
- Performance Management
- Policy Implementation
- Expense Tracking
- Operations Management
- Customer Relationship Management (CRM)
- Schedule Preparation
- Verbal and Written Communication
- Budget Control
- Team Leadership
Timeline
Assembly Line Production Worker
Antolin Groupo
01.2020 - 10.2020
Machine Operator
SPI LLC
06.2017 - 08.2018
Co-Manager
Little Caesars
10.2014 - Current
General Study
Eisenhower High School
Some College (No Degree) - Psychology
Macomb Community College