EM GILES
New Haven,MI
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance.
Overview
11
11
years of professional experience
Work History
Behavior Technician
Milestones Autism Center
02.2025 - Current
- Implement behavior plan under the supervision of a BCBA
- Client observation and monitoring
- Data Collection
- Food preparation
Manager
Little Caesars
09.2014 - 02.2025
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Responsible for training and supervising staff, delegating tasks, and resolving customer complaints.
- Performed weekly audits of cash registers to detect discrepancies in transactions.
- Monitored staff performance and addressed issues
- . Established procedures for handling returns and exchanges efficiently.
- Implemented cost-saving measures that improved operational efficiency without compromising quality of service or product offerings.
- Recruited and hired qualified candidates to fill open positions.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer disputes in a professional manner while maintaining high levels of customer satisfaction.
Machine Operator
Grupo Antolin
06.2020 - 08.2021
- Documented daily production data and submitted accurate time logs to keep management up to date.
- Identify areas where improvements can be made in terms of efficiency or cost savings.
- Inspect finished workpieces to ensure conformance with specifications.
- Worked through each required task and step in production processes.
- Recognized defective material and reported issues to management. Reported any safety hazards or defective parts encountered during assembly operations.
Education
Associates - Pre Social Work
Macomb Community College
01.2026
High School Diploma -
Eisenhower High School
Shelby, MI06-2014
Skills
- Workforce Management
- Staff Development
- Performance Management
- Policy Implementation
- Expense Tracking
- Customer Relation Management
- Schedule Preparation
- Team Leadership
- Staff Management
- Patient Observation and Monitoring
- Crisis Intervention Strategies
- Clinical Documentation
- Data Collection
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Behavior Technician
Milestones Autism Center
02.2025 - Current
Machine Operator
Grupo Antolin
06.2020 - 08.2021
Manager
Little Caesars
09.2014 - 02.2025
Associates - Pre Social Work
Macomb Community College
High School Diploma -
Eisenhower High School