Em Hilton-Nickel

Responsible for coordinating patient care by gathering, organizing, and accurately documenting information in various EMR systems. Manages multiple tasks simultaneously, including scheduling, administrative duties, and clinical tasks under time-sensitive conditions. Performs detail-oriented problem-solving, while troubleshooting issues on the spot, and ensuring seamless communication between patients, healthcare providers, and external vendors. Utilizes technical proficiency with healthcare software and strong interpersonal skills to keep processes running smoothly. Adapts quickly to new systems and maintains accuracy under pressure.

Supervised a team of medical assistants and receptionists, ensuring smooth daily operations and fostering a collaborative work environment. Managed treatment rooms, keeping tools sterilized and materials prepared to support an efficient workflow. Streamlined processes, including lab sample handling, surgery scheduling, and centralized patient communications, ensuring same-day follow-ups. Prioritized active listening and clear communication with patients, enhancing their confidence and satisfaction. Leveraged strong interpersonal skills to promote teamwork, improving patient outcomes and staff cohesion. Aligned operational improvements with both practical needs and the practice’s culture to achieve sustainable efficiency.

Managed complex projects, gathered diverse stakeholder requirements, and implemented sustainable solutions. Collaborated with multiple departments to align efforts, tracked progress, and ensured that all initiatives were completed on time and within scope. Sharpened my ability to juggle multiple tasks, communicate effectively with various stakeholders, and optimize processes for long-term success. Gained technical knowledge in developing data tracking systems and working toward accomplishing measurable goals efficiently and accurately.

Took on the challenge of working in a small non-profit Rehabilitation Center for people with Cerebral Palsy in Yogyakarta, Indonesia during year 3 of college. Learned a great deal about medical assisting and patient care, all while speaking a new language. Assisted with mental and physical treatments (occupational therapy, education, feeding, bathing) in order to empower patients to achieve the highest level of functioning. Went above and beyond by taking on the additional project of traveling around the countryside interviewing graduated program patients in order to ensure patient quality of life.