Em Holly
Gloversville,NY
Summary
Skilled Barista with a track record of enhancing customer satisfaction through exceptional service at Scratch Kitchen, Birchbark Eatery, and Starbucks. Specializes in latte art and proficient in espresso machine operation, demonstrating strong attention to detail and ability to thrive in fast-paced environments. Introduced new menu items, significantly improving efficiency and beverage sales.
Overview
7
7
years of professional experience
Work History
Barista/Server
Scratch Kitchen
04.2024 - 02.2025
- Operated espresso machines and commercial coffee brewers to create beverages.
- Controlled line and crowd with quick, efficient service.
- Served food and beverages promptly with focused attention to customer needs.
Dietary Aide
The Pines at Glens Falls
09.2021 - 04.2024
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
Barista/Server
Birchbark Eatery
02.2021 - 09.2021
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Restocked display cases with attractive arrangements to promote specialty baked goods.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Bakery Worker
Hannaford Supermarket
04.2019 - 09.2020
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Monitored counter and display inventory to keep areas well-stocked for maximum sales.
- Decorated and baked quality goods to maintain customer satisfaction.
Barista
Starbucks
05.2018 - 09.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks with consistently positive customer satisfaction.
Education
No Degree - Journalism
SUNY Plattsburgh
Plattsburgh, NYSkills
- Latte art
- Espresso machine operation
- Safe food handling
- POS system operation
Timeline
Barista/Server
Scratch Kitchen
04.2024 - 02.2025
Dietary Aide
The Pines at Glens Falls
09.2021 - 04.2024
Barista/Server
Birchbark Eatery
02.2021 - 09.2021
Bakery Worker
Hannaford Supermarket
04.2019 - 09.2020
Barista
Starbucks
05.2018 - 09.2020
No Degree - Journalism
SUNY Plattsburgh
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