Em Knudten
766 Ackley Rd, Cincinnati,OH
Summary
Professional with background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
01.2020 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Stage Manager/Stage Crew
Merit Theatre Company
11.2018 - 07.2024
- Oversaw successful execution of technical cues during live performances, ensuring seamless transitions between scenes.
- Provided strong leadership under high-pressure situations while prioritizing the well-being of all team members involved.
- Supervised set construction crews and coordinated with designers to develop functional stage sets that met aesthetic requirements.
- Managed resources effectively, ensuring timely setup and breakdown of stage equipment.
- Ensured continuity in performances by maintaining detailed records of blocking notes, prop placements, and costume changes.
Skills
- Friendly and outgoing
- Adaptive and creative
- Active listener
- Cleanliness
Timeline
Barista
Starbucks
01.2020 - Current
Stage Manager/Stage Crew
Merit Theatre Company
11.2018 - 07.2024
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