Emily Nunez
Pembroke Pines,FL
Summary
Dedicated to improving healthcare operations through proactive management of services and teams. Successful at tracking data and optimizing programs according to budget guidelines and forecasted trends.
Overview
8
8
years of professional experience
Work History
Receptionist
Cookies Retail
08.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Printed prescription requests and queries in compliance with practice protocol.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Customer Service Executive
Herman Pro AV
11.2019 - 03.2020
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
Telesales Representative
Comcast
02.2018 - 09.2019
- Explain products or services and prices, and answer questions from customers
- Delivered prepared sales pitches, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service
- Adjust sales conversations to better target the needs and interests of specific individuals
- Elite Gold, Elite Silver, and Elite Achiever status
- Exceeded sales goals in different campaigns such as VO, VC, Internet Essentials, Blast, and Simple and Easy
- Participated in first ever bilingual Telesales team for Internet Essential customers to generate video sales.
Team Lead/Aftercare
YMCA of South Florida
04.2017 - 02.2018
- Establish and enforce rules for behavior and policies and procedures to maintain order among students
- Teach socially acceptable behavior, employing techniques such as behavior modification and positive reinforcement
- Prepare materials and classrooms for class activities
- Develop and implement strategies to meet needs of students with a variety of handicapping conditions
- Teach students personal development skills such as goal setting, independence, and self-advocacy.
Team Lead
Neiman Marcus
12.2016 - 03.2017
- Greet customers and ascertain what each customer wants or needs
- Compute sales prices, total purchases and receive and process cash or credit payment
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Answer questions regarding store and its merchandise
- Describe merchandise and explain use, operation, and care of merchandise to customers.
Sales Associate
Nike Factory
02.2016 - 12.2016
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Education
Master of Arts - Health Services Administration
Florida Atlantic University
Boca Raton, FL12.2024
Bachelor of Arts - Health Services Administration
Florida Atlantic University
Boca Raton, FL05.2024
B.A. Health Administration Candidate -
Florida International University
Miami, FL05.2021
No Degree - General Studies
Broward College
Pembroke Pines, FL08.2015
Skills
- Microsoft Office
- Quick Learner
- Problem solver
- Goal-oriented
- Dedicated
- Spanish
- Data Entry
- Administrative Support
- Customer/Client Relations
References
References available upon request
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Software
Dutchie POS & Backoffice
Biotrack
Timeline
Receptionist
Cookies Retail
08.2022 - Current
Customer Service Executive
Herman Pro AV
11.2019 - 03.2020
Telesales Representative
Comcast
02.2018 - 09.2019
Team Lead/Aftercare
YMCA of South Florida
04.2017 - 02.2018
Team Lead
Neiman Marcus
12.2016 - 03.2017
Sales Associate
Nike Factory
02.2016 - 12.2016
Master of Arts - Health Services Administration
Florida Atlantic University
Bachelor of Arts - Health Services Administration
Florida Atlantic University
B.A. Health Administration Candidate -
Florida International University
No Degree - General Studies
Broward College
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