Advocate and manager with a background in social services, education, outreach, and care management.
Overview
10
10
years of professional experience
Work History
Hope Lodge Assistant Manager
American Cancer Society Hope Lodge
2022.10 - Current
Manages staff, volunteers and vendors to deliver Hope Lodge services and provide guests access to cancer treatment in accordance with ACS policy and protocols.
Ensures all guest interactions and processes including referrals, screening, check-in, orientation, stay, and check-out are handled in strict adherence to Hope Lodge Operations policies.
Communicates with healthcare workers and referral sources including conducting health care worker orientations and Hope Lodge promotion with referring partners.
Ensures timely and accurate reporting including ensuring data is entered into applicable software and systems (HMS, Salesforce, Marketplace, Concur, Workday, etc.).
Ensures timely completion of all required American Cancer Society trainings and compliance courses for self and staff team.
Performs any and all necessary responsibilities in the absence of staff or volunteers, including guest transportation, and ensures Hope Lodge is staffed at all times 24/7/365.
Oversees recruitment, training, retention and utilization of volunteers and donors in an appropriate manner to support Hope Lodge program delivery.
May serve as a spokesperson for the Hope Lodge to actively promote community relations and awareness of Hope Lodge activities including tours for civic, community and health care groups.
Identifies development opportunities with Hope Lodge guests and community leaders that interact with Hope Lodge; assists with solicitation when appropriate.
Cultivate community relationships with a specialized focus on diverse connections.
Hope Lodge Coordinator
American Cancer Society Hope Lodge
2021.07 - 2022.10
Maintains the safety and comfort of Hope Lodge guests, volunteers, and other visitors as a primary focus and ensures any issues or concerns are addressed immediately and within policy.
Performs all guest interactions and processes including referrals, screening, check-in, orientation, stay, and check-out in strict adherence to Hope Lodge Operations policies.
Reviews and updates patient information, current lodge status, and maintenance logs at the beginning and end of each shift.
May provide rides for Hope Lodge guests to/from treatment centers and other destinations authorized by lodge management utilizing Hope Lodge vehicle in a safe, efficient and professional manner. Tracks all rides provided, miles driven, safety issues and vehicle maintenance needed or completed.
Shift Lead Housing Advocate
Volunteers Of America Utah
2019.07 - 2021.10
Certified Case Manager in Adult Case Management from the Utah Department of Human Services (Division of Substance Abuse and Mental Health, exp. January 2024)
Provide quality customers’ service to our clients accessing shelter and delivers services with safety, respect, and effectiveness.
Utilize mental health first aid to administer CSSR-S assessments and create subsequent care and safety plans.
Provide clear and specific information to clients regarding expectations, program activities and schedule during their orientation and ongoing as needed.
Assist in resolving conflicts utilizing de-escalation skills and trauma informed practices. Also provides immediate and professional response to any security /safety emergency or disturbance within or immediately outside facility following appropriate policies and procedures.
Assist in maintaining a clean and safe facility, identifying and addressing special needs and/or referring needs to supervisor.
Utilize a trauma informed approach when managing difficult client behaviors by encouraging service through a trauma informed lens.
Answer phones, greet clients, volunteers, donors, and other visitors in a friendly and professional manner and provides assistance as needed.
Managed resident's medication as dictated by the medication supervisor. Completed rigorous logs and paperwork.
Insurance Specialist
Jordan West Family Counseling
2018.05 - 2019.04
Verified new clients’ insurance benefits using a variety of verification programs, primarily Capario and Availity.
Worked with clients to ensure they understood their benefits and copays.
Data entry for all new clients using Medisoft Software and Therapy Notes.
Managed clients’ accounts and billed both clients and insurances on a daily basis.
Created appointment plans with EAPs for their clients.
Reviewed therapist notes to adjust diagnostic codes for billing.
Routinely engaged with therapists to ensure timely and accurate billing and appointment planning.
Executive and Outreach Coordinator
Neighborhood House Adult Day Care Center
2016.09 - 2017.05
Assisted Program Manager in creating monthly program calendars for aging and disabled adults.
Used Microsoft Excel and Google Docs to track client behavior and progress.
Wrote and implemented care plans for clients.
Set up appointments for Adult Service Director with local organizations such as IHC, Alzheimer’s Association, and University of Utah and attended as an outreach liaison.
Organized outreach and marketing events with local partners and organizations.
Recruited a diverse donor base reflective of the diverse community surrounding the center.
Organized monthly service projects for clients to participate in; creating autonomy and a sense of purpose for aging and disabled adults.
Used MedClaim software to bill the Veteran’s Association.
Handled billing for 80 VA clients.
Prepared legal documents for Adult Program Director.
Front facing customer service assistance with families and caregivers.
Special Education Paraprofessional
Granite School District
2015.08 - 2016.03
Worked with kids in special need/resource programs.
Aided teacher and staff in collecting data, implementing, and following through on behavior improvement plans.
Helped students complete school work and learn to be independent.
Assisted in developing IEPs and 504s with school specialists.
Developed individualized lesson planning for special education students based on district-wide curriculum.
Advised and educated parents in bringing the in-school exercises home to create consistency and stability for the children.
Publicity Coordinator Intern
Fordham University
2013.08 - 2015.05
Acted as the liaison between the publicity team, agents, and the senior class.
Organized agent packets for night of senior showcase.
Held phone meetings with local industry members to recruit attendance.
Worked closely with the head of Fordham's publicity team providing support and assistance.
Helped with marketing for senior showcase; including consulting on posters, postcards, and videography.
Oversaw training and work of box office staff.
Solved complex problems, often under stressful circumstances with upset patrons.
Handled large amounts of money, including being responsible for monthly audit paper work.
Helped coordinate and run events on opening and closing nights.
Education
Bachelor of Arts - Theater Performance And Directing
Fordham University
New York, NY
05.2015
Skills
Volunteer Recruitment and Management
Hospital Relations
Donor Relations
Public Outreach
Care Planning
Case Management
Parent Education
Event Management
Trauma-Informed Care
Mental Health First Aid
Timeline
Hope Lodge Assistant Manager
American Cancer Society Hope Lodge
2022.10 - Current
Hope Lodge Coordinator
American Cancer Society Hope Lodge
2021.07 - 2022.10
Shift Lead Housing Advocate
Volunteers Of America Utah
2019.07 - 2021.10
Insurance Specialist
Jordan West Family Counseling
2018.05 - 2019.04
Executive and Outreach Coordinator
Neighborhood House Adult Day Care Center
2016.09 - 2017.05
Special Education Paraprofessional
Granite School District
2015.08 - 2016.03
Publicity Coordinator Intern
Fordham University
2013.08 - 2015.05
Bachelor of Arts - Theater Performance And Directing
Fordham University
Similar Profiles
Regina BrzakRegina Brzak
Coordinator at American Cancer Society Hope LodgeCoordinator at American Cancer Society Hope Lodge