Ema Dinndorf
Denver,CO
Summary
Energetic Volunteer offering outstanding telephone etiquette, social media and interpersonal skills. Well-trained individual with past experience working with children. Punctual and dedicated to service. High work ethic and passion for improving work environment.
Overview
3
3
years of professional experience
Work History
Shift Leader
Ben And Jerrys Ice Creams
Minneapolis, MN
03.2020 - 12.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Directed training and retraining of employees to boost performance and enhance business results.
- Used customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained financial accuracy when handling over $1000 in revenue each day.
Volunteer
Kids For The Boundary Waters
Minneapolis, MN
07.2016 - 12.2021
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Greeted visitors and answered questions about program, requirements and opportunities.
- Encouraged donations by supporting community fundraising events and campaigns.
- Spoke with community organizations to boost outreach and highlight programs successes.
- Helped program leadership with planning and fundraising responsibilities
After-school Tutor
Personal Tutor
Edina, MN
09.2019 - 06.2021
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Identified learning needs and implemented fun and engaging learning activities to help students advance.
- Worked with students in classrooms or home environments to provide educational support.
- Improved test scores by focusing on reading comprehension, math, and critical thinking skills through one-on-one tutoring sessions.
- Helped students prepare for routine and standardized tests and college entrance exams.
- Taught students remotely via pre-recorded and live video sessions.
- Provided early intervention assistance to struggling students.
- Collaborated with parents to create tutoring sessions appropriate for student's age, learning preference and learning style.
- Responded to after hours email and telephone requests to provide students assistance with specific questions.
- Coordinated parent meetings, discussing student progress and developing individualized solutions to areas of concern.
Teacher's Assistant
Edina Senior High School
Edina, MN
09.2020 - 06.2021
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper and crayons.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
- Assessed student assignments to check quality and completeness before submission for grading.
- Recorded grades for coursework and tests in online reporting system.
Education
Bachelor of Science - Chemistry
Colorado College
Colorado Springs, CO05.2025
High School Diploma -
Edina Senior High School
Edina, MN06.2021
Skills
- Fundraising Events
- Volunteer Recruitment
- Telephone Etiquette
- Answering Phones
- Community Service
- Teamwork and Collaboration
- Adaptability and Dependability
- Social Justice
- Community Outreach
- Taking Messages
- Communication
Languages
Spanish
Limited Working
Timeline
Teacher's Assistant
Edina Senior High School
09.2020 - 06.2021
Shift Leader
Ben And Jerrys Ice Creams
03.2020 - 12.2021
After-school Tutor
Personal Tutor
09.2019 - 06.2021
Volunteer
Kids For The Boundary Waters
07.2016 - 12.2021
Bachelor of Science - Chemistry
Colorado College
High School Diploma -
Edina Senior High School
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