Ema Kipp

I started as an "Ice Creamologist" and was promoted three times while working with Hershey. I was an assistant team leader, then a team leader, and I am currently a building supervisor. My current responsibilities include...

• Counting Inventory.
• Mentoring and training new team members on stand operations.
• Providing first-line support to guests with issues or concerns. Escalate guest concerns as needed.
• Overseeing daily operations of the stand, ensuring smooth workflow and timely completion of tasks.
• Conducting performance evaluations for staff members, identifying areas of improvement.
• Preparing and serving Food & Beverage items to guests
• Ordering, storing, and rotating stock and food items within assigned work locations
• Ring in and properly tender orders into a register
• Ensuring strict adherence to Child Labor Laws
• Performing opening and closing procedures related to the assigned Food & Beverage location
• Delegating tasks to ensure smooth operation of the stand

• Operating a cash register
• Counting back change
• Keeping an accurate till
• Maintaining a clean workspace
• Bag items
• Interact with customers in a friendly manner

• Maintaining a clean workspace
• Interacting with customers in a friendly manner
• Operating a cash register
• Making a variety of products for vendors to sell
• Fulfilling customer orders
• Counting back change
• Keeping an accurate till
• Help with opening and closing duties of the assigned stand
• Work both individually and as part of a group in a variety of stand locations