Ema Neslanovic
Lawrenceville,GA
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Gwinnett pediatrics
Dacula, GA
09.2023 - Current
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Assisted with scheduling appointments for clients and visitors.
- Updated customer information in databases regularly to ensure accuracy of records.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Responded to customer inquiries via phone, email, and in person.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled sensitive information in a confidential manner.
- Greeted customers warmly and made them feel welcome.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Interpreter
One Call Care Diagnostics
Atlanta, GA
01.2021 - Current
- Assisted in the interpretation of medical documents, including patient records and discharge summaries.
- Provided simultaneous translation services for conferences, meetings, seminars and interviews.
- Performed consecutive interpretation during court hearings and legal proceedings.
- Maintained confidentiality regarding all interpreted information while adhering to professional standards of ethics.
- Translated written texts from one language to another accurately and efficiently.
- Facilitated communication between non-English speaking patients and healthcare providers.
- Interpreted verbal conversations between individuals with limited English proficiency.
Store Associate
Walgreens
Lawrenceville, GA
07.2022 - 07.2023
- Identified problems or discrepancies in inventory levels and notified supervisor accordingly.
- Ensured the cleanliness and tidiness of the store.
- Resolved customer complaints promptly with professionalism and courtesy.
- Demonstrated excellent customer service skills at all times.
- Verified accuracy of promotional signs within store environment.
- Utilized computer systems for order entry, tracking, invoicing and other related tasks.
- Organized promotional displays throughout the store in accordance with corporate guidelines.
- Provided cash register operations and handled customer payments.
- Stocked shelves with merchandise and maintained inventory levels.
- Adhered to safety regulations when handling hazardous materials.
- Maintained store cleanliness by sweeping floors, dusting shelves, and removing trash.
Education
Associate of Science - Health Care And Dentistry
Gwinnett Technical College
Lawrenceville, GA05-2025
High School Diploma -
Collins Hill High School
Suwanee, GA05-2023
Skills
- Mail distribution
- Guest Relations
- Spreadsheet tracking
- Front Office Management
- Customer Service
- Mail Sorting
- Cash Handling
- Office Organization
- File Management
- Correspondence typing
- Time Management
- Administrative Skills
- Fluent in Bosnian and English
Languages
Croatian
Native/ Bilingual
Serbian
Native/ Bilingual
English
Native/ Bilingual
Timeline
Front Desk Receptionist
Gwinnett pediatrics
09.2023 - Current
Store Associate
Walgreens
07.2022 - 07.2023
Interpreter
One Call Care Diagnostics
01.2021 - Current
Associate of Science - Health Care And Dentistry
Gwinnett Technical College
High School Diploma -
Collins Hill High School
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