Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Emma Reagin

Jefferson,GA

Summary

Dynamic leader and quick learner with a proven track record at Sprouts, where I directed teams of up to 12, significantly exceeding targets. Skilled in high-volume transaction handling and fostering customer engagement, I excel in fast-paced environments, demonstrating exceptional organizational and leadership qualities.

Overview

4
4
years of professional experience

Work History

Host

Hofbrauhaus
Helen, GA
09.2024 - 11.2024
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Contributed to team efforts by accomplishing related tasks as needed.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Communicated with servers about new tables, changes in food availability and customer comments.

Head Cashier/ Backup Administrative Coordinator

Sprouts
Durham, NC
12.2022 - 07.2024
  • Welcomed customers, offering assistance to help find store items.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Completed end-of-day till closures efficiently during closing shifts in role of Head Cashier.
  • Monitored cashier performance, facilitating necessary training for improvement.
  • Oversaw cash handling processes following established procedures.
  • Prepared cash deposits and balanced store safe for opening and closing of business.
  • Reviewed accuracy of figures and postings made by colleagues regarding business deals.

Teamlead

Locopops
Durham, NC
10.2022 - 12.2022
  • Memorized menu items, identifying allergens to streamline service to customers.
  • Cleaned tables, chairs and dining areas after customer use.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Provided excellent customer service, addressing inquiries and resolving complaints promptly.
  • Served and scooped ice cream, following sizing specifications.
  • Assisted in inventory management, ensuring stock levels met demand without excess.
  • Partnered with colleagues to finalize daily responsibilities efficiently.
  • Received, processed, and stocked merchandise in accordance with store policies.

Floor Supervisor

Kroger
Jefferson, GA
11.2020 - 08.2022
  • Processed money transactions, including cash, debit, credit, and EBT.
  • Oversaw sales floor activities and managed daily operations.
  • Directed group efforts of up to 10 individuals, consistently achieving and exceeding targets.
  • Resolved service concerns by adhering to established corporate guidelines.
  • Trained team members to consistently meet organizational expectations with clients.
  • Maintained cleanliness of store by cleaning windows, sweeping floors and dusting product shelves.

Education

General Educational Development Diploma -

Lanier Tech
Gainesville, GA
04.2021

Skills

  • Self-motivation
  • Team player mentality
  • Customer engagement
  • Multitasking
  • Time management
  • Leadership qualities
  • Organization
  • High-volume transaction handling
  • Quick Learner
  • POS systems
  • Flexible schedule
  • Training and coaching
  • Customer flow monitoring

References

Sprouts : (919) 768-4055

Kroger : (706) 387-7600

Locopops : (919) 286-3500

Timeline

Host

Hofbrauhaus
09.2024 - 11.2024

Head Cashier/ Backup Administrative Coordinator

Sprouts
12.2022 - 07.2024

Teamlead

Locopops
10.2022 - 12.2022

Floor Supervisor

Kroger
11.2020 - 08.2022

General Educational Development Diploma -

Lanier Tech

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Emma Reagin