EMACHI EBUKA ANTHONY
Ibadan
Summary
Dynamic hospitality professional with over five years of experience in delivering outstanding guest service and managing hotel operations. Proven ability to enhance customer satisfaction through effective staff training and operational oversight. Committed to maintaining high standards of service while ensuring compliance with industry regulations. Passionate about creating memorable experiences that foster guest loyalty and drive business efficiency. Eager to leverage expertise in a challenging new role that emphasizes excellence in hospitality and customer relations.
Overview
7
7
years of professional experience
Work History
Food &Beverage Supervisor
Bon Hotel
01.2022 - 01.2025
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Monitored food inventory and supplies to prevent waste.
- Managed bar and wait staff and directed hiring program.
- Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
- Delivered excellent guest service, ensuring customer satisfaction.
- Managed inventory and stock control to optimize costs.
- Supervised daily operations to maintain efficiency and quality.
- Ensured compliance with health and safety regulations
- Ensured all food and beverage orders were accurate and served promptly, resulting in a X% increase in customer satisfaction
- Created and enforced food and beverage safety policies to ensure compliance with industry standards
- Received and stored incoming food, beverage, and kitchen supplies in accordance with standards
- Maintained up-to-date knowledge of hotel services, rates, and promotions
- Coordinated with vendors to ensure timely delivery of food and beverage supplies and reduce inventory costs
- Established a cross-functional team to identify and resolve customer service issues, resulting in a X% increase in customer satisfaction
- Developed and delivered comprehensive training programs for new employees, resulting in a X% decrease in onboarding time
- Analyzed and reported on key performance metrics, identifying areas for improvement and providing recommendations to management
- Collaborated with other departments to identify and resolve problems, resulting in improved inter-departmental communication
- Resolved customer complaints in a timely manner, resulting in a X% increase in customer satisfaction ratings
- Supervised a team of X employees, ensuring that tasks were completed in a timely and accurate manner
- Evaluated employee performance and provided regular feedback to ensure goals and objectives were met
- Facilitated regular team meetings that increased team communication and collaboration by X%
- Guest Service Excellence
- Inventory and stock control
- Overseeing Daily Operation
- Health and safety compliance
Waiter
Bon Hotel
01.2021 - 01.2022
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Increased sales significantly by upselling higher-end products to customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Order Accuracy
- Guest Service
- Table Setup and maintenance
- Guest Satisfaction
- Developed a system that streamlined order-taking, resulting in a X% increase in table turns
- Cross-trained in other restaurant roles to ensure smooth operations when needed
- Ensured order accuracy and timely service delivery.
- Maintained high standards of table setup and cleanliness.
- Enhanced guest satisfaction through professional service.
- Developed a deep understanding of menu items and specials, allowing for detailed and accurate descriptions to customers
- Collaborated with kitchen staff to efficiently manage orders and ensure timely delivery of meals to customers
- Resolved customer complaints in a timely and efficient manner, leading to a X% customer satisfaction rating
- Restocked supplies, including napkins, utensils, and condiments, throughout shifts to ensure customers had what they needed
- Created an efficient system for tracking customer orders, resulting in a X% reduction in errors
- Exceeded customer service expectations by anticipating customer needs and exceeding their expectations, resulting in a X% increase in tips
Marketer
Nestle Nigeria Plc.
01.2018 - 01.2020
- Created documentation outlining research findings for use by project managers, customers, and other marketing staff to make accurate decisions about future plans.
- Tracked various product sales and costs by analyzing and entering sales, business data, and expenses.
- Worked within budget parameters to develop and implement marketing strategies by analyzing key data and consumer demographics, increasing revenue [Number]%.
- Tracked key performance indicators to measure success of campaigns.
- Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
- Grew business by generating new referrals and sustaining strong pipelines from existing partners.
- Collaborated with cross-functional teams to develop and implement market research strategies.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Helped optimize marketing strategies by contributing relevant information, ideas and research.
- Market Research and Analysis
- Sales Support
- Consumer Engagement
- Reporting and Analytics
Education
Ordinary National Diploma - Food Science
The Polytechnic
01.2017
Skills
- Customer Service Excellence
- Staff Training and development
- Logical reasoning
- Innovative thinking
- Communication Skills
- Orientation and onboarding
- Inventory management
- Process monitoring and improvement
- Operational problems analysis
- Continuous improvement
- Food and beverage operations
Leadership Roles
- Oversees menu development, pricing strategies, and food safety compliance
- Manage staff recruitment, training, and performance, creating a positive work culture
- Controls inventory, ordering, and waste management to meet financial goals
Languages
English
igbo
yoruba
Timeline
Food &Beverage Supervisor
Bon Hotel
01.2022 - 01.2025
Waiter
Bon Hotel
01.2021 - 01.2022
Marketer
Nestle Nigeria Plc.
01.2018 - 01.2020
Ordinary National Diploma - Food Science
The Polytechnic
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