Emad Ayoub

Work History

Ingram Content Group

Nashville, NC

04.2020 - Current

Resolved 20 technical support inquiries per day.
Patiently walked individuals through basic troubleshooting tasks.
Suggested software and hardware modifications to reduce lag time and improve overall speed.
Configured hardware, devices, and software to set up work stations for employees.
Developed and tested new product offerings prior to release to assist development team in bug identification.
Monitored systems in operation and quickly troubleshot errors.
Assisted customers in identifying issues and explained solutions to restore service and functionality.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Submitted service tickets for equipment maintenance requests.
Configured hardware, devices and software to set up work stations for employees.
Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Explained technical information in clear terms to promote better understanding for non-technical users

Omni Nashville Hotel

Nashville, TN

11.2019 - 03.2020

Responsible for diagnosing & resolving hardware, software & end users problems.
Acting as the first point of contact for all IT & technical queries.
Investigate specialist and complex IT support issues
Configuring and managing backup & restore procedures.
Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
Answered questions and provided information to customers about new software or hardware.
Delivered onsite technical support for 80 employees
Identifying & reporting on budgetary implications of IT projects and upgrades.
Provide secondary support for LAN administration.
Responsible for allocating work to junior staff and induction training for new staff.
Deploying new hardware, and server backups & evaluating new software & security risks.
Created help desk tickets, troubleshot, and resolved desktop issues.
Created help desk tickets, troubleshot and resolved desktop issues.
Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.

Carlos Wireless

07.2018 - 10.2019

Responsible for soliciting and prioritizing important IT system activities.
Coordinating password changes.
Developing deep IT plans and budgets.
Working closely with other IT professionals to carry out detailed plans.
Designing detailed IT training programs for all staff.
Troubleshooting all IT-related issues and problems.
Making sure technology team is fully trained.
Resolving any User or customer deficit issues.
Ensuring there is enough slack in IT system.
Configured hardware, devices, and software to set up workstations for employees.

Hamad Mohammad Aldrees Co

02.2009 - 05.2018

Configured and implemented IT initiatives to produce measurable business value.
Developed and led large-scale technology initiatives for long-term strategic plans and solutions.
Analyzed financial investment in IT systems, potential return on investment, and impact on productivity.
Polled department heads to assess current and projected IT needs.
Reported monthly to senior executive team on budget, in-flight initiatives, and upcoming projects.
Resolved workflow issues to optimize team productivity and improve delivery times.
Built IT infrastructure to support key business strategies and evolving processes.
Tracked departmental expenditures, project schedules, and team performance and progress.
Determined best methods for IT to support key business objectives.
Created long-range IT plan to support projected growth and requirements for added capacity.

Prima Law & Consolations Office

12.2006 - 01.2009

Performed maintenance tasks on PCs, networks, and mobile devices.
Set up PCs, projectors, and microphones for use in video conferencing rooms.
Established, repaired, and optimized networks by installing wiring, cabling, and devices.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Corrected connectivity faults to restore user access to local networks, cloud-based storage, and public web.
Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
Configured systems according to prescribed software and hardware frameworks.