Emad Bhatti
Dunbar,West Virginia
Summary
"Professional with a Cybersecurity degree and sales experience, skilled at merging technical knowledge with customer requirements. Renowned for exceptional communication skills, adept at simplifying complex concepts and nurturing strong client relationships. With a history of exceeding sales targets and a proactive problem-solving approach, I'm ready to drive revenue growth in tech sales. Eager to contribute to a dynamic organization with a customer-centric mindset and commitment to excellence."
Overview
5
5
years of professional experience
Work History
Sales Associate
Kohls Department Store
05.2021 - Current
- Provided exceptional customer service to shoppers, demonstrating strong interpersonal skills and the ability to engage with customers in a friendly and helpful manner.
- Utilized active listening skills to understand customer needs and preferences, then recommended appropriate products and solutions to meet their requirements.
- Demonstrated product knowledge by staying informed about the latest products, electronics, and accessories available in the store.
- Assisted customers with product selection, offering guidance on features, specifications, and compatibility to help them make informed purchasing decisions.
- Utilized upselling and cross-selling techniques to increase sales revenue by suggesting complementary products or accessories that enhance the customer's purchase.
- Operated cash registers and processed transactions accurately and efficiently, ensuring a seamless checkout experience for customers.
- Maintained a clean and organized sales floor, including product displays and signage, to create an inviting shopping environment for customers.
- Collaborated with team members to achieve sales targets and deliver exceptional service, fostering a positive and supportive work culture.
IT Service Desk Technician Internship
West Virginia Office Of Technology
07.2023 - 01.2024
- Provided technical support and assistance to end-users, demonstrating strong problem-solving skills to diagnose and resolve issues efficiently.
- Leveraged excellent communication skills to interact with customers in a professional and courteous manner, building trust and rapport.
- Acted as a trusted advisor to customers, offering expert guidance on technology products and services to meet their specific needs and requirements.
- Demonstrated a deep understanding of IT products and services, including hardware, software, networking, and security solutions.
- Maintained accurate records of customer interactions and service requests using CRM systems, providing valuable insights to sales teams for targeted marketing and sales campaigns.
- Actively participated in product training sessions and stayed updated on industry trends and developments, enabling me to provide informed recommendations to customers.
Merchandise Associate
Marshalls Department Store
11.2019 - 03.2020
- Demonstrated proficiency in operating point-of-sale (POS) systems and processing transactions accurately and efficiently.
- Provided exceptional customer service to a diverse clientele, demonstrating active listening skills to understand customer needs and preferences.
- Utilized strong communication skills to effectively communicate product features, benefits, and promotions to customers.
- Demonstrated product knowledge by staying informed about the latest trends and developments in technology, enabling me to provide informed recommendations to customers.
- Leveraged upselling techniques to increase sales by suggesting complementary products or accessories to enhance the customer's purchase.
- Actively engaged with customers to build rapport and foster long-term relationships, resulting in increased customer loyalty and repeat business.
- Collaborated with team members to ensure a positive shopping experience for customers, contributing to a cohesive and productive work environment.
- Upheld company policies and procedures, including those related to customer service, sales targets, and inventory management, contributing to the overall success of the store.
Restaurant Waiter
King Kabob
11.2018 - 04.2019
- Leveraged strong communication skills to effectively communicate menu options, specials, and recommendations, adapting the delivery to suit individual customer preferences.
- Exhibited proficient problem-solving skills by rapidly resolving customer problems and issues to guarantee an excellent dining experience.
- Collaborated closely with kitchen staff, fellow servers, and management to streamline operations, optimize efficiency, and maintain high standards of service.
- Thrived in a fast-paced environment by multitasking, prioritizing tasks, and managing competing demands with ease.
- Utilized salesmanship and upselling techniques to increase revenue by promoting menu items, specials, and additional services to customers.
- Applied attention to detail in accurately processing orders, managing payments, and ensuring that each guest's dining experience met or exceeded expectations.
Education
Bachelor of Science - Cyber Security, Minor in Organizational Leadership
University of Charleston
Charleston, WV04.2024
Skills
- Leadership
- Strong Communication
- Active Listening
- Team player with the ability to collaborate cross-functionally
- Creative problem-solving abilities to overcome objections and challenges
- Strong organizational and time management skills
- Provide technical support to customers
- Customer Relationship Building
- Trustworthy to complete share of group work
Timeline
IT Service Desk Technician Internship
West Virginia Office Of Technology
07.2023 - 01.2024
Sales Associate
Kohls Department Store
05.2021 - Current
Merchandise Associate
Marshalls Department Store
11.2019 - 03.2020
Restaurant Waiter
King Kabob
11.2018 - 04.2019
Bachelor of Science - Cyber Security, Minor in Organizational Leadership
University of Charleston
Similar Profiles
Ginger J. ClementGinger J. Clement
Sales Floor Supervisor at Kohls Department StoreSales Floor Supervisor at Kohls Department Store
Cheyenne N. WilsonCheyenne N. Wilson
Sales Associate at Kohls Department StoreSales Associate at Kohls Department Store
Amy EdwardsAmy Edwards
Store Associate; Cash Office Clerk at Kohls Department StoreStore Associate; Cash Office Clerk at Kohls Department Store
Maria E SantoyoMaria E Santoyo
Customer Service Cashier at Kohls Department StoreCustomer Service Cashier at Kohls Department Store
KELLY D. WINTERKELLY D. WINTER
Cook/Invoicing at Gino’s Distribution, Inc. TA Tudor’s Biscuit WorldCook/Invoicing at Gino’s Distribution, Inc. TA Tudor’s Biscuit World