Customer Service Representative / French Bilingual
Emah ASSOUA
ONE BPO Philippines
Fulshear,TX
6
years of professional experience
Engaging Senior Customer Service Representative with over 5 years of working experience in a fast-paced call center environment in both French and English. Skilled at transforming customer feedback into actionable insights that drive revenue, increase customer loyalty, and improve processes and sales. Also, experienced in Management, Marketing & Information Technology (IT), Common End-User Software, MS Word, Excel, and PowerPoint.
Work History
Customer Service Representative / French Bilingual
2 Years 9 Months- Interact with customers to address their concerns
- Answer customers questions and assist them with their needs.
- Taking customers phone calls, chats and emails, responding to customers' questions and concerns
- Find solutions that actually meet customer needs.
- Communicate clearly and concisely.
- Focussing on customer satisfaction and a sense of care while educating your team members about your business.
- On-Site
Customer Care Agent
1 Year 10 Months- Managing incoming calls and customer service inquiries.
- Generating sales leads that develop into new customers
- Identifying and assessing customers needs to achieve satisfaction
- Building sustainable relationships and trust with customer accounts through open and interactive communication
- Processing orders, transactions, returns, or exchanges
- Resolving issues and troubleshooting technical problems
- Delivering information about a company’s offerings
- Remote
Customer Service Agent | French Bilingual
2 Years 10 Months- In charge of updating Customers’ Information (Data) and conducting surveys on technical support.
- Replied to emails, and texts and handling of telephone calls for customer satisfaction.
- Responding promptly to customer inquiries
- Processing orders, forms, applications, and requests.
- Providing feedback on the efficiency of the customer service processes.
- On-Site
Education
Bachelor of Science - Arts in International Relations
- Computer Software Management
MS Word, Excel, Powerpoint, Publisher.
Skills
Flexibility in adapting to evolving technologies
Attention to detail : ensuring accuracy and completeness of data
invoices
payments
and records
and avoiding errors and mistakes.
Effective Communication with both technical and non-technical individuals.
Customer service : providing courteous and professional service to internal and external customers
such as vendors
suppliers
managers
and colleagues.
Problem-solving : identifying and analyzing problems
finding and implementing solutions
and evaluating the outcomes.
Collaborative team player within functional teams.
Analytical thinking for data-driven decision-making
Time management : prioritizing and organizing tasks
meeting deadlines
and managing multiple responsibilities efficiently and effectively.
Languages Spoken
English - Excellent
French - Excellent
Turkish - Fair
Timeline
Customer Service Representative / French Bilingual
ONE BPO Philippines
02.2024 - CurrentRead More
Customer Care Agent
KIAWITECH Academy
01.2022 - 11.2023Read More
Customer Service Agent | French Bilingual
CAMTEL
02.2019 - 12.2021Read More
Trustech Technology Center (TTC)
from Computer Software Management
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University Of Dschang
Bachelor of Science from Arts in International Relations
Read More