Emah ASSOUA
Fulshear,TX
Summary
Engaging Senior Customer Service Representative with over 5 years of working experience in a fast-paced call center environment in both French and English. Skilled at transforming customer feedback into actionable insights that drive revenue, increase customer loyalty, and improve processes and sales. Also, experienced in Management, Marketing & Information Technology (IT), Common End-User Software, MS Word, Excel, and PowerPoint.
Overview
6
6
years of professional experience
Work History
Customer Service Representative / French Bilingual
ONE BPO Philippines
Iloilo
02.2024 - Current
- Interact with customers to address their concerns
- Answer customers questions and assist them with their needs.
- Taking customers phone calls, chats and emails, responding to customers' questions and concerns
- Find solutions that actually meet customer needs.
- Communicate clearly and concisely.
- Focussing on customer satisfaction and a sense of care while educating your team members about your business.
- On-Site
Customer Care Agent
KIAWITECH Academy
Texas, USA
01.2022 - 11.2023
- Managing incoming calls and customer service inquiries.
- Generating sales leads that develop into new customers
- Identifying and assessing customers needs to achieve satisfaction
- Building sustainable relationships and trust with customer accounts through open and interactive communication
- Processing orders, transactions, returns, or exchanges
- Resolving issues and troubleshooting technical problems
- Delivering information about a company’s offerings
- Remote
Customer Service Agent | French Bilingual
CAMTEL
Cameroon
02.2019 - 12.2021
- In charge of updating Customers’ Information (Data) and conducting surveys on technical support.
- Replied to emails, and texts and handling of telephone calls for customer satisfaction.
- Responding promptly to customer inquiries
- Processing orders, forms, applications, and requests.
- Providing feedback on the efficiency of the customer service processes.
- On-Site
Education
Bachelor of Science - Arts in International Relations
University Of Dschang
12.2018
Computer Software Management
Trustech Technology Center (TTC)
11.2014
Skills
- Flexibility in adapting to evolving technologies
- Attention to detail : ensuring accuracy and completeness of data, invoices, payments, and records, and avoiding errors and mistakes
- Effective Communication with both technical and non-technical individuals
- Customer service : providing courteous and professional service to internal and external customers, such as vendors, suppliers, managers, and colleagues
- Problem-solving : identifying and analyzing problems, finding and implementing solutions, and evaluating the outcomes
- Collaborative team player within functional teams
- Analytical thinking for data-driven decision-making
- Time management : prioritizing and organizing tasks, meeting deadlines, and managing multiple responsibilities efficiently and effectively
Languages Spoken
English - Excellent
French - Excellent
Turkish - Fair
Timeline
Customer Service Representative / French Bilingual
ONE BPO Philippines
02.2024 - Current
Customer Care Agent
KIAWITECH Academy
01.2022 - 11.2023
Customer Service Agent | French Bilingual
CAMTEL
02.2019 - 12.2021
Computer Software Management
Trustech Technology Center (TTC)
Bachelor of Science - Arts in International Relations
University Of Dschang