Emahn Turner

• Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
• Streamlined sales processes for improved efficiency and customer satisfaction.
• Collaborated with marketing team to develop targeted promotional materials and campaigns.
• Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
• Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
• Organized trade shows, conferences, and networking events to increase brand exposure and generate leads.
• Reviewed sales performance data regularly to identify areas for improvement and implement corrective actions when needed.

• Improved marketing campaign effectiveness by conducting thorough data analysis and identifying key performance indicators.
• Increased lead generation by creating targeted content strategies for various customer segments.
• Conducted regular competitive analysis to stay informed on industry trends and adjust marketing strategies accordingly.
• Managed social media accounts, effectively growing audience reach through engaging content creation and strategic posting schedules.
• Assisted sales team in developing tailored presentations for potential clients based on their unique needs and goals.
• Tracked key performance indicators to measure success of campaigns.
• Created and distributed surveys for data collection and analysis.

• Enhanced brand visibility by developing and implementing targeted marketing campaigns.
• Increased customer engagement through the creation of compelling social media content and strategies.
• Boosted sales by designing and executing creative email marketing campaigns.
• Boosted brand awareness with target customer demographics with social, print, and email campaigns.
• Established relationships with key stakeholders and media outlets to secure press coverage and increase rapport and trust
• Monitored KPI and performed remediation activities to help increase clients satisfaction
• Supported outbound call routines, in a proficient and professional manner

Performed

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Processed customer service orders promptly to increase customer satisfaction.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Exhibited high energy and professionalism when dealing with clients and staff.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.