Agnessa Primachenko
Vancouver,WA
Summary
Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in customer service solutions. Detailed Client -Service Associate known for having great organizational skills. I am skilled at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
5
5
years of professional experience
Work History
Private Nanny
Nanny Position
Camas, Washington
01.2023 - 09.2024
- Provided supervision and guidance to ensure safety of children in all situations.
- Maintained a safe, healthy and nurturing environment for the children in their home.
- Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
- Prepared meals according to dietary needs of the family's children.
- Took children on outings such as parks, library visits, sports events or educational trips.
- Engaged in creative play with the children such as reading stories, playing games or drawing pictures.
- Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
- Transported the children safely to appointments, social engagements or recreational activities.
- Instructed proper hygiene habits such as brushing teeth or washing hands before meals.
- Encouraged developmentally appropriate language skills through conversation and activities.
- Responded quickly in emergency situations using sound judgment and problem solving skills.
- Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
Ups Post Office
UPS Customer Center
Vancouver, WA
09.2022 - 12.2022
- Assisted customers with their mailing needs, including stamp purchases and package mailing.
- Processed payments for postal services, such as money orders and certified mail.
- Sorted incoming mail by zip codes and placed outgoing mail in the correct bins.
- Handled cash transactions accurately and balanced the daily till totals at the end of each shift.
- Stocked shelves with supplies such as stamps, envelopes, boxes.
- Provided information on postal rates, services, and special delivery options.
- Responded to customer inquiries regarding postal services and procedures.
- Performed data entry tasks into a computer system for tracking purposes.
- Operated office machines such as photocopiers, fax machines, scanners.
- Prepared shipping labels for packages using appropriate labeling systems.
- Helped maintain the cleanliness of the post office lobby area.
- Operated mail processing equipment and manually sorted mail.
- Weighed parcels, calculating costs based on type, total weight and final destination.
Customer Service
Homegoods
07.2021 - 12.2021
- Handled shipment of products
- Exceed daily and weekly sales and credit card
- Greet customers in a timely, professional and engaging manner
- Organized stockroom and opened boxes to put out in the store
- Reliable with an excellent attendance record.
Customer Service
Anoush Deli Food Market
Vancouver
07.2019 - 02.2020
- Proven ability to handle currency and credit transactions quickly and accurately
- Used the cash register and answered phone calls, effectively answering questions
- Followed procedures for safe food preparation, assembly, and presentation
- Cleaning and sanitation procedures
- Maintained high standards of customer service during high-volume fast-paced operations
- Took initiative to find extra tasks when scheduled duties were completed.
Education
06.2021
Skills
- Experience with cash register
- Customer and telephone skills
- Bilingual: English and Russian
- Knowledge in PowerPoint, Excel, Outlook and Microsoft Word
- Attention to detail
- Organization and prioritization techniques
- Customer Engagement
- Returns processing
- Shipment Tracking
- Sales follow-up
Languages
Russian
Professional
References
References available upon request.
Timeline
Private Nanny
Nanny Position
01.2023 - 09.2024
Ups Post Office
UPS Customer Center
09.2022 - 12.2022
Customer Service
Homegoods
07.2021 - 12.2021
Customer Service
Anoush Deli Food Market
07.2019 - 02.2020