Emalea Pagano
Niles,OH
Summary
Creative Math Tutor successful in structuring learning activities to promote fun and excitement. Comfortable working with students individually and in groups. Dedicated to helping students achieve learning goals. Compassionate Hospital Volunteer recognized for high productivity and efficient task completion. Skilled in patient support, administrative assistance, and health education, ensuring that all duties are performed with care and attention to detail. Excel in communication, empathy, and teamwork, leveraging these soft skills to thrive in fast-paced healthcare environments and provide exceptional service to patients and staff.
Overview
5
5
years of professional experience
Work History
Virtual Math Tutor
BookNook
09.2024 - Current
- Assisted students with understanding mathematical concepts such as algebra, geometry, and basic math
- Provided individualized tutoring sessions to help students enhance their math skills.
- Instructed students on proper techniques for solving problems in mathematics.
- Developed lesson plans tailored to each student's learning needs and abilities.
- Conducted assessments of student progress throughout the tutoring process.
- Encouraged students to ask questions and discuss topics related to mathematics.
- Advised students on improving their grades through better preparation for classwork and exams.
- Motivated students using feedback and encouragement.
- Asked key questions prompting specific student responses to assess tutoring session progress.
Waitress
Marino's Italian Cafe
Austintown, OH
12.2021 - Current
- Assisted in seating guests at tables or booths.
- Checked back with customers throughout meal service to ensure satisfaction.
- Explained menu options to guests, offered suggestions, and took orders for food and beverages.
- Trained new employees to perform duties.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean workstation by restocking supplies and wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Organized take-out orders efficiently according to customer requests.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Volunteer
Saint Joseph Hospital
Warren, OH
05.2024 - 08.2024
- Greeted visitors upon arrival at the hospital and answered phone calls while assisting in finding specific departments or personnel.
- Developed exemplary care abilities by comforting and assisting families and patients in the emergency room.
- Provided wheelchairs to patients and brought them to the right department
Host
Marino's Italian Cafe
Austintown, OH
12.2019 - 12.2021
- Greeted guests upon arrival and provided them with menus.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Managed dining room layout to maximize the efficiency of staff members.
- Performed light administrative duties such as filing documents and taking messages.
- Managed incoming calls during busy shifts.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Contributed to team efforts by accomplishing related tasks as needed.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
Bachelor of Science - Biology
Kent State University
Kent, OH05-2027
High School Diploma -
Howland High School
Warren, OH05.2023
Skills
- Academic Support
- Tailored Instruction Methods
- Supportive Leadership
- Elementary Math Instruction
- Customer Call Handling
- Public Engagement
- Patient Transport
- Optimistic Outlook
- Organization
- Communication and Interpersonal Skills
- Clinical Support
- Dining area maintenance
- Customer Service
- Table Setting Expertise
- Menu Memorization
- Order Processing
- Guest Reception Expertise
- Cash Handling
- Proficient in Dining Area Cleanliness
Awards
- Academic Achievement Award, 2023 - Present
Affiliations
- Crocheting
- Exercising
- Spending time with family and friends
- Reading
References
References available upon request.
Timeline
Virtual Math Tutor
BookNook
09.2024 - Current
Volunteer
Saint Joseph Hospital
05.2024 - 08.2024
Waitress
Marino's Italian Cafe
12.2021 - Current
Host
Marino's Italian Cafe
12.2019 - 12.2021
Bachelor of Science - Biology
Kent State University
High School Diploma -
Howland High School
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