Summary
Overview
Work History
Education
Skills
COMMUNICATION
LEADERSHIP
Timeline
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Emalee Cabading

Lahaina

Summary

Motivated and adaptable professional seeking an opportunity to contribute strong organizational, problem-solving, and communication skills in a dynamic work environment. Eager to learn, grow, and support team success in any role while maintaining a high standard of professionalism and reliability.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

11
11
years of professional experience

Work History

Entertainment Dancer

Hoaloha Na Eha, LTD, / Old Lahaina Luau
03.2014 - Current
  • Greeted guests and shared Hawaiian culture through hula and performance.
  • Adapted seamlessly to different dance numbers and events.
  • Performed at various special events, including the Maui Jim Maui Invitational.

Rooms Controller

Montage Kapalua Bay
05.2021 - 05.2025
  • Monitored room inventory daily to ensure accurate and efficient room allocation while maximizing revenue.
  • Assigned rooms upon booking using a rotation-based system to ensure fair and equal revenue distribution among owner-based rooms, while also considering guest preferences and operational needs.
  • Created room blocks for group reservations and updated individual/group bookings in coordination with the Group Coordinator.
  • Responded promptly and professionally to guest and staff requests and room change inquiries via email.
  • Audited and analyzed forecast and revenue performance reports monthly.
  • Maintained up-to-date SOPs and collaborated across departments for operational consistency.
  • Handled Out of Order/Out of Service room statuses in coordination with Engineering and Housekeeping.
  • Supported operational decisions related to overbooking or relocations.

Reservations Agent

Montage Kapalua Bay
08.2018 - 05.2021
  • Delivered exceptional customer service while processing guest reservations via phone, email, and third-party systems.
  • Managed rooming lists, travel agency bookings, and group reservations with accuracy and follow-up.
  • Partnered with departments to personalize guest experiences and streamline internal communication.
  • Maintained detailed records and responded to inquiries regarding services and local information.

Telephone Sales Agent- In Residence Dining

Montage Kapalua Bay
09.2016 - 08.2018
  • Took in-room dining orders with precision and confirmed details via email.
  • Communicated effectively with kitchen staff and other departments to ensure smooth service.
  • Monitored delivery and pickup timelines to uphold service standards.

Hostess- Cane & Canoe

Montage Kapalua Bay
09.2015 - 08.2018
  • Managed restaurant reservations and seating assignments efficiently.
  • Ensured clear communication with servers, chefs, and management.
  • Trained new team members in service and management procedures.
  • Assisted with data-driven decisions to improve guest satisfaction and business results.

Education

Pacific University
Forest Grove, Oregon
05.2012

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Lahainaluna High School
Lahaina, Maui
05.2011

Skills

  • Experienced with MICROS POS and OPERA systems
  • Typing proficiency: 40 WPM
  • Effective leadership and communication
  • Consistently accurate and adaptable
  • Skilled at working autonomously and within groups
  • Discipline

COMMUNICATION

Excellent verbal and written communication skills. Able to work with diverse individuals, actively listen, explain concepts clearly, and maintain professionalism under pressure. Open to feedback and always willing to learn and grow.

LEADERSHIP

Demonstrates strong leadership skills by staying organized, motivating others, and taking initiative when needed. Able to guide teams, make decisions, and help ensure tasks are completed efficiently and on time.

Timeline

Rooms Controller

Montage Kapalua Bay
05.2021 - 05.2025

Reservations Agent

Montage Kapalua Bay
08.2018 - 05.2021

Telephone Sales Agent- In Residence Dining

Montage Kapalua Bay
09.2016 - 08.2018

Hostess- Cane & Canoe

Montage Kapalua Bay
09.2015 - 08.2018

Entertainment Dancer

Hoaloha Na Eha, LTD, / Old Lahaina Luau
03.2014 - Current

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Lahainaluna High School

Pacific University

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