Emalee Carey
Lowe's Home Improvement
Gaylord,MI
1
Language
1
Certification
6
years of professional experience
Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Work History
Sales Associate/ Head Cashier
2 Years 3 Months- Delivered exceptional customer service, enhancing overall shopping experience and fostering customer loyalty.
- Assisted customers in product selection, providing expert advice on home improvement solutions.
- Maintained organized merchandise displays, ensuring optimal product visibility and accessibility for customers.
- Processed transactions accurately using point-of-sale systems, contributing to efficient checkout operations.
- Trained new associates on store policies and best practices, promoting a collaborative team environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Supervised cashiers, ensuring compliance with company policies and operational standards.
- Trained new staff on register operations and customer service protocols to enhance team performance.
- Implemented efficient cash handling procedures, minimizing discrepancies and improving transaction speed.
- Resolved customer inquiries and issues promptly, enhancing overall satisfaction and store reputation.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
Prep Cook
8 Months- Trained junior staff on food preparation techniques, fostering skill development and teamwork in the kitchen.
- Streamlined food preparation processes, reducing prep time while maintaining quality standards for service efficiency.
- Oversaw workflow during peak hours, ensuring timely meal service and adherence to quality benchmarks.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
- Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Stocked inventory efficiently, enabling seamless transition between meal services.
- Expedited food preparation for timely service by closely following chef''s instructions and prioritizing tasks.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Conserved resources by utilizing proper portion control techniques during meal preparation.
- Sharpened knife skills, resulting in precise cuts and reduced preparation time.
- Maintained high standards of cleanliness, ensuring safe and hygienic work environment.
- Adapted quickly to menu changes, demonstrating flexibility and keen ability to learn new recipes.
- Minimized cross-contamination risks by diligently organizing food storage and prep areas.
- Enhanced kitchen efficiency by preparing ingredients ahead of busy shifts.
- Supported team to meet strict health and safety standards, resulting in zero violations during tenure.
Hostess
3 Years 3 Months- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation systems to optimize table turnover and guest satisfaction.
- Coordinated with kitchen staff to communicate special requests and dietary restrictions.
- Trained new team members on host procedures and customer service standards.
- Oversaw waitlist management, reducing guest wait times during peak hours.
- Developed strategies for enhancing guest experience through attentive service and engagement.
- Implemented process improvements for seating arrangements, increasing efficiency during busy shifts.
- Mentored junior hosts, fostering a collaborative team environment focused on excellence in service.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Prep Cook
1 Year 2 Months- Prepared ingredients according to recipes, ensuring consistency and quality in dishes served.
- Operated kitchen equipment efficiently, maintaining high standards of safety and cleanliness.
- Collaborated with chefs to develop daily specials, enhancing menu offerings and customer satisfaction.
- Assisted in inventory management, tracking supplies to minimize waste and optimize ordering processes.
- Implemented sanitation protocols that exceeded health department requirements, promoting a safe dining environment.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.
Education
High School Diploma
Skills
Kitchen Experience
Catering
Merchandising
Cash register
Food preparation
Culinary Experience
Maintaining an organized workspace
Food Safety
Leadership
Host/hostess experience
Communication skills
Cash handling
In-person customer service
Food service
Customer inquiry handling
Bussing
Customer service
Restaurant experience
Customer communication
Retail sales
Organizational skills
Sales
Quality standards in production
Handling large sums of money
Meal Preparation
Cooking
Teamwork and collaboration
Time management
Problem-solving skills
Excellent people skills
Goal oriented
Exceptional customer service
Relationship building
Outgoing personality
Money handling
Flexible schedule
Cash register operation
Cash handling accuracy
Store opening and closing
Sales expertise
Complex Problem-solving
POS system operation
Adapt to diverse groups
Sales training
Payment processing
Building rapport
Policy and procedure adherence
Order processing
Point of sale operation
Fraud detection
Self-checkout assistance
Positive and professional
Energetic self-starter
Written and oral communication skills
Personal Information
I'm just someone who is trying their best at finding their place in the world at a young age. Wanting to better my life and my family's as well as others, in anyway that is within my power.
Certification
ServSafe, Driver's License
Languages
English
Section name
Willing to relocate to: Gaylord, MI
Timeline
Sales Associate/ Head Cashier
Lowe's Home Improvement
07.2024 - CurrentRead More
Prep Cook
metro dinner
10.2023 - 06.2024Read More
Prep Cook
PRIME Serious Steak
08.2022 - 10.2023Read More
Hostess
PRIME Serious Steak
03.2021 - 06.2024Read More
North Port High School
High School Diploma
Read More