Emalee Desouza
Germantown,MD
Summary
Certified Clinical Medical Assistant with over 8 years of experience in administrative support, customer service, and inventory management. Strong foundation in medical terminology, anatomy and physiology, cardiology, and disease states. Successfully completed externship and passed NHA certification exam in December 2024. Known for excellent communication, problem-solving skills, and adaptability in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Home Health Aide
Home Helpers of Crystal Cove
Jacksonville, NC
09.2023 - 03.2024
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
Front Desk Receptionist
Hilton
Jacksonville, NC
01.2023 - 05.2023
- Generated accurate receipts swiftly.
- Managed high-volume calls and directed inquiries appropriately
- Maintained organized document filing and bookkeeping
- Handled package reception and distribution
- Addressed guest inquiries and room assignments
- Ensured guest satisfaction through professional service
- Monitored and updated room availability in hotel management software
Child Care Provider
MCCS Camp Lejeune
Camp Lejeune, NC
02.2021 - 01.2022
- Supported children’s social and interpersonal skill development
- Maintained regular communication with parents on daily progress
- Developed and implemented lesson plans
- Sanitized play areas and maintained safety protocols
- Organized educational and recreational activities
- Monitored and documented child development
Education
Certified Clinical Medical Assistant -
Stepful – National HealthCareer Association
Remote12.2024
High School Diploma - undefined
Phillipsburg High School
Phillipsburg, NJ01.2019
Skills
- Soft Skills: Communication, Customer Service, Building Rapport, Problem Solving, Highly Motivated, Exceptional Interpersonal Communicator, Adaptable, Courteous
- Vital signs monitoring
- First aid and safety
- Client documentation
Certification
- Certified Clinical Medical Assistant (CCMA)
- Stepful – National HealthCareer Association – Graduated December 2024
- Completed externship and passed NHA certification exam
Timeline
Home Health Aide
Home Helpers of Crystal Cove
09.2023 - 03.2024
Front Desk Receptionist
Hilton
01.2023 - 05.2023
Child Care Provider
MCCS Camp Lejeune
02.2021 - 01.2022
High School Diploma - undefined
Phillipsburg High School
Certified Clinical Medical Assistant -
Stepful – National HealthCareer Association