Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Emalee Glover

Edmond,OK

Summary

Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette. Outgoing professional with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors. Efficient Front Desk Receptionist known for productivity and ability to complete tasks swiftly. Possess specialized skills in customer service, data entry, and appointment scheduling. Excel in communication, problem-solving, and multitasking, ensuring smooth operation of front desk activities.

Overview

3
3
years of professional experience

Work History

Team Member

Whataburger
Edmond, OK
03.2024 - Current
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Resolved customer complaints in a professional manner.

Front Desk Receptionist

Saint Anthony's Hospital
Oklahoma City, OK
05.2024 - 12.2024
  • Maintained records of patient care, condition, progress, and concerns.
  • Provided customer service by answering patient questions and addressing concerns.
  • Greeted patients upon arrival and directed them to the appropriate area.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Assisted with the completion of medical forms and records.
  • Maintained a clean and organized reception area.
  • Answered incoming calls in a professional manner.
  • Processed referrals from primary care physicians to specialists for further treatment or evaluation.
  • Ensured all necessary paperwork was completed prior to patient visits.
  • Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
  • Inputted patient demographic data into electronic health record system.
  • Scanned documents into electronic health record system as needed.
  • Prepared letters and documents for mailing as requested by supervisor or physician staff.
  • Responded promptly to emails from patients regarding appointment changes or cancellations.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Scheduled patient appointments and procedures.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Scheduled patient appointments over phone and in person, maximizing productivity.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Obtained proper authorization and identification to release confidential medical records.

Daycare Assistant

H20 living center
Del City, OK
10.2022 - 04.2023
  • Assisted in leading and organizing activities for children such as arts, crafts, games and reading stories.
  • Provided supervision and care to young children ranging from infants to pre-school age.
  • Helped with mealtime preparation and cleanup including serving food, setting tables, washing dishes.
  • Ensured safety of the children by monitoring their play areas and activities throughout the day.
  • Maintained classroom cleanliness by tidying up toys, wiping down surfaces and vacuuming rugs.
  • Developed positive relationships with parents through communication about their child's daily activities.
  • Supported teachers in planning lessons that were developmentally appropriate for each age group.
  • Encouraged socialization among peers by facilitating interactions between kids during outdoor playtime.
  • Assessed individual needs of children regarding emotional stability, physical health and mental capacities.

Team Member

Chick-fil-A
Oklahoma City, OK
07.2022 - 09.2022
  • Provided customer service support to ensure satisfaction.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Provided customers with product information and resolved their issues in a timely manner.
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Processed credit card transactions accurately and efficiently.
  • Resolved customer complaints in a professional manner.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.

Server

IHOP
Edmond, OK
12.2021 - 06.2022
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.

Education

High School Diploma -

Epic Charter School
Oklahoma City, OK
06-2022

Skills

  • Call handling
  • Adaptability and Flexibility
  • Patient care scheduling
  • Customer Service
  • Data Entry
  • Excellent Communication
  • Meal serving
  • Hardworking and Reliable
  • 50 WPM Typing Speed
  • Data entry skills

References

References available upon request.

Timeline

Front Desk Receptionist

Saint Anthony's Hospital
05.2024 - 12.2024

Team Member

Whataburger
03.2024 - Current

Daycare Assistant

H20 living center
10.2022 - 04.2023

Team Member

Chick-fil-A
07.2022 - 09.2022

Server

IHOP
12.2021 - 06.2022

High School Diploma -

Epic Charter School

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Emalee Glover