Emalee Jenner

• Manage high-volume multiple line inbound calls and emails while maintaining accuracy and professionalism.
• Trained and onboarded new team members
• Coordinated with adjusters, providers, and policyholders to clarify claim details
• Work out of Excel and Outlook
• Bill Review claim entry
• Home Insurance claim entry
• Assist with warranty claims
• Adapt quickly to new systems and processes
• Handled escalated calls efficiently

• Scheduled work orders in Nashville TN and Scottsdale AZ
• Managed 4 Menders
• Managed Mender schedules with daily work orders, availability, and rescheduling through client calendars
• Adjust schedules on short notice due to emergencies, cancellations, or unexpected changes
• Filter and route optimization
• Communicated with property managers, guests and vendors
• Operated a digital scheduling system using MaintainX and Salesforce
• Communicated with coworkers through Slack
• Resolved client complaints
• Ordered parts using Amazon and Home Depot
• Managed a multi line phone system with Open Phone
• Managed Afterhours

● Greeted incoming customers and directed to correct location
● Looked up appointment details using Reynolds and Reynolds
● Scan in documentation and warranty details using Reynolds and Reynolds
● Preserved customer loyalty by quickly and completely resolving complaints.
● Balanced cash drawer at the beginning and end of each shift
● Issued refunds and credits to customers
● Counted and secured cash to maintain accurate register totals every 4 hours
● Kept accurate documentation of customers and payments during the day through spreadsheets
● Managed a multi line phone
● Recruited onboarded and trained new employees.
● Managed a team of 4
● Created and maintained documentation using Excel
● Filed away documentation, car sales and extended warranties
● Totaled out cash, card and checks from the pervious night and got it ready to go to the bank
● Obtained payment from extended warranty companies
● Processed payments for charge accounts
● Obtained signatures for financial documents and internal and external invoices.