Emalee Oliva
Sarasota,FL
Summary
Dynamic Customer Service Manager with a proven track record at Hobby Lobby, excelling in issue resolution and relationship building. Expert in training and mentoring teams, enhancing customer satisfaction, and reducing complaints through effective problem-solving strategies. Proficient in Microsoft Office, demonstrating strong decision-making and time management skills to drive operational success.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Hobby Lobby
09.2021 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of cashiers, fostering a positive work environment focused on customer satisfaction and efficacy.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
- Extracurricular Activities: Advanced Chamber choir.
Skills
- Customer service
- Problem-solving
- Microsoft powerpoint and word
- Customer focused
- Time management
- Training and mentoring
- Decision-making
- Relationship building
- Issue resolution
- Work prioritization
Timeline
Customer Service Manager - Hobby Lobby
09.2021 - Current
Riverview Highschool - ,
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