Emalee Ortibez
Trinidad,CO
Summary
Dynamic Accounts Payable Analyst with a proven track record at The First National Bank in Trinidad, excelling in invoice processing and bank reconciliation. Recognized for exceptional customer service and conflict resolution skills, I effectively resolved discrepancies and enhanced payment accuracy, contributing to streamlined operations and improved vendor relationships
Experienced with managing wire transfer processes and ensuring compliance with financial regulations. Utilizes attention to detail and analytical skills to streamline operations and mitigate risks. Strong understanding of banking systems and client relationship management.
Professional hospitality worker with proven track record in team leadership and customer service excellence. Strong focus on staff coordination, training, and maintaining high standards of service. Adaptable and dependable, skilled in conflict resolution, and ensuring smooth operations in fast-paced environment. Passionate about fostering collaborative team atmosphere and achieving outstanding results.
Overview
2026
2026
years of professional experience
Work History
Accounts Payable Analyst
The First National Bank in Trinidad
09.2024 - Current
- Processed vendor invoices accurately and efficiently, ensuring timely payments.
- Assisted in reconciling discrepancies between invoices and purchase orders.
- Maintained organized records of transactions for audit readiness and compliance.
- Communicated with vendors to resolve payment issues and inquiries promptly.
- Utilized accounting software to track payments and manage cash flow effectively.
- Provided strong customer service and support to prevent invoice and expense issues.
Wire Transfer Specialist
The First National Bank in Trinidad
09.2024 - Current
- Processed wire transfer requests efficiently, ensuring accuracy and compliance with financial regulations.
- Responded to customer inquiries regarding wire transfers, providing timely and effective support.
- Maintained detailed records of transactions, verifying information against internal systems for consistency.
- Assisted in troubleshooting issues related to wire transfers, collaborating with team members for resolution.
- Trained new employees on wire transfer procedures, enhancing team performance and ensuring consistent service quality.
- Ensured data integrity and confidentiality during transactions; diligently following established protocols and security measures.
Teller
Community Banks of Colorado & The First National Bank in Trinidad
2022 - 08.2024
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Assisted customers with account inquiries, providing exceptional service to enhance satisfaction.
- Maintained cash drawer integrity through diligent balancing and reconciliation practices.
- Collaborated with team members to streamline workflow, reducing wait times for customers.
- Educated customers on bank products and services, increasing awareness of available options.
- Resolved customer issues promptly, demonstrating strong problem-solving abilities in high-pressure situations.
Waitress Supervisor
Corines Mexican American Food
04.2019 - 2022
- Supervised daily operations, ensuring adherence to service standards and customer satisfaction.
- Trained and mentored new staff, enhancing team performance and service quality.
- Implemented process improvements, reducing wait times and increasing table turnover rates.
- Resolved customer complaints promptly, maintaining a positive dining experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery consistency.
- Achieved high levels of customer loyalty through exceptional service and engagement.
Assistant Manager
Wild Waters Aquatic Park
04.2018 - 08.2018
- Assisted in developing operational strategies to enhance team productivity and service quality.
- Coordinated training sessions for new staff, improving onboarding efficiency and knowledge retention.
- Streamlined communication processes between departments to ensure timely resolution of customer inquiries.
- Managed inventory control systems, ensuring accurate stock levels and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Lifeguard
Wild Waters Aquatic Park
04.2015 - 08.2017
- Monitored pool area to ensure safety and enforce rules effectively.
- Responded promptly to emergencies, administering first aid when necessary.
- Conducted regular safety inspections of facilities and equipment.
- Educated patrons on water safety practices and proper behavior.
- Maintained cleanliness of pool surroundings to promote a safe environment.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
Receptionist
The First National Bank in Trinidad
09.2024 - Current
- Managed front desk operations, ensuring a welcoming environment for all visitors.
- Coordinated appointment schedules using advanced scheduling software to optimize staff availability.
- Handled incoming calls and inquiries, directing them to appropriate departments efficiently.
- Processed mail and packages, maintaining organized records of deliveries and receipts.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained cleanliness and organization of reception area to enhance overall workplace aesthetics.
Education
No Degree - Wildlife Management
Colorado State University, Pueblo
Pueblo, COHigh School Diploma -
La Veta High School
La Veta, CO05-2020
Skills
- Invoice processing
- Payment scheduling
- Accounts payable software
- Bank reconciliation
- Complaint handling
- Sales promotion
- Exceptional customer service
- Excellent time management skills
- Fraud detection
- Conflict resolution techniques
Timeline
Accounts Payable Analyst
The First National Bank in Trinidad
09.2024 - Current
Wire Transfer Specialist
The First National Bank in Trinidad
09.2024 - Current
Receptionist
The First National Bank in Trinidad
09.2024 - Current
Waitress Supervisor
Corines Mexican American Food
04.2019 - 2022
Assistant Manager
Wild Waters Aquatic Park
04.2018 - 08.2018
Lifeguard
Wild Waters Aquatic Park
04.2015 - 08.2017
Teller
Community Banks of Colorado & The First National Bank in Trinidad
2022 - 08.2024
No Degree - Wildlife Management
Colorado State University, Pueblo
High School Diploma -
La Veta High School
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