Emalee Walker
Flagstaff,AZ
Summary
I am a passionate and dedicated professional with extensive experience in recreation and wildlife management, customer service, and leadership. Currently serving as a Site Supervisor and Camp Supervisor at Flagstaff Aquaplex, with a proven track record of effective team management and operational excellence. Graduating with a degree in Parks and Recreation Management and a minor in Biology from Northern Arizona University in December 2024. Lifelong commitment to wildlife conservation and safety, seeking a role in fish and wildlife management where I can contribute to conservation efforts and promote environmental stewardship.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Recreational Leader 1 (Site Supervisor)
The Flagstaff Aquaplex
07.2024 - Current
- Leadership: Oversee a team of 15+ staff members, including scheduling, training, and performance evaluations. Foster a collaborative environment to ensure smooth operations and high employee morale.
- Operational Management: Coordinate daily activities, including facility maintenance, safety protocols, and event management. Implement new procedures to improve operational efficiency and customer satisfaction.
- Customer Experience: Resolve complex customer issues and ensure exceptional service delivery. Develop and implement programs to enhance visitor engagement and satisfaction.
- Safety and Compliance: Monitor and enforce safety regulations to ensure a secure environment for both staff and guests. Conduct regular safety drills and training sessions.
- Team Support: Collaborate with other staff members to deliver seamless operations and address any operational challenges that arise.
Camp Supervisor
The Flagstaff Aquaplex
05.2024 - Current
- Program Management: Plan, organize, and manage year-round camp programs for diverse age groups. Develop and implement camp curricula, activities, and schedules to meet the needs of participants.
- Activity Design: Design engaging and educational camp activities that promote teamwork, outdoor skills, and environmental stewardship. Evaluate and refine programs based on participant feedback and performance metrics.
- Staff Recruitment and Training: Recruit, train, and supervise camp staff. Provide ongoing support and guidance to ensure high standards of safety, engagement, and program delivery.
- Customer Service: Address participant and parent inquiries, resolve issues, and ensure a positive experience for all campers. Implement feedback mechanisms to continually improve camp offerings.
- Safety and Compliance: Enforce safety protocols and conduct regular safety drills. Ensure compliance with all relevant regulations and guidelines to provide a secure environment for campers and staff.
Recreation Assistant
The Flagstaff Aquaplex
04.2023 - Current
- Program Assistance: Supported the planning and execution of recreational programs and events. Assisted in setting up equipment, coordinating activities, and ensuring participant engagement.
- Customer Interaction: Provided excellent customer service to visitors by addressing inquiries, assisting with program registration, and resolving any issues or concerns.
- Facility Maintenance: Assisted in the maintenance and cleanliness of recreational facilities, ensuring a safe and welcoming environment for all participants.
- Administrative Tasks: Managed program registrations, maintained records, and provided administrative support to ensure smooth operations of recreational activities.
- Safety: Monitored recreational areas to enforce safety rules and guidelines, ensuring a safe environment for all guests and staff.
Receptionist
The Bluffs of Flagstaff
05.2022 - 12.2022
- administrative Support: Managed office tasks such as composing correspondence, transcribing meeting notes, and organizing documents. Maintained accurate and up-to-date records for efficient office operation.
- Visitor Management: Welcomed and directed visitors, handled appointments, and provided information about office services. Ensured a positive first impression and smooth visitor experience.
- Event Coordination: Assisted in organizing and coordinating company events, including liaising with vendors and managing event logistics.
- Communication: Answered multi-line phone system and responded to emails, handling an average of 20-30 inquiries daily. Ensured effective communication within the office and with external parties.
Pet store associate
Petsmart
12.2021 - 04.2022
- Inventory Management: Maintained inventory levels by restocking shelves, organizing merchandise, and managing product displays to maximize sales and customer satisfaction.
- Customer Assistance: Provided personalized product recommendations, answered queries about promotions, and resolved customer issues in a professional manner.
- Store Presentation: Ensured the store environment was clean, organized, and visually appealing. Arranged merchandise to highlight new styles and attract customer interest.
- Sales Support: Processed transactions, handled returns and exchanges, and managed cash register operations. Monitored sales floor to assist customers and replenish stock as needed.
Medical Store Manager
Folsom Medical Supply
04.2021 - 06.2021
- Store Operations: Managed all aspects of store operations, including sales, inventory control, and staff supervision. Implemented process improvements to enhance efficiency and safety.
- Customer Relations: Built strong relationships with key customers and stakeholders. Provided knowledgeable service and addressed customer concerns to promote satisfaction and loyalty.
- Staff Training: Trained and mentored associates in daily tasks, procedures, and customer service. Developed training materials and conducted sessions to improve staff performance.
- Merchandising: Oversaw store merchandising, including updating signage and displays. Monitored inventory levels and conducted physical counts to minimize loss and maintain optimal stock levels.
Education
Bachelor of Science - Parks And Recreation Management Minor in Biology
Northern Arizona University
Flagstaff, AZ12.2024
High School Diploma -
Vista Del Lago High School
Folsom, CA05.2020
Skills
- Wildlife Conservation and Management
- Leadership and Team Supervision
- Camp Program Development and Management
- Event Planning and Coordination
- Customer Service and Visitor Relations
- Facility Operations and Maintenance, General office equipment management
- Inventory Management
- Safety and Wellness Protocols
- Effective Communication (Verbal and Written)
- Data Analysis and Recordkeeping
- Proficiency with Microsoft Office Suite
Certification
CPR and First Aid Certified
Additional Information
- Address: 824 W Route 66, Apt 441, Flagstaff, AZ 86001
- Date of Birth: April 1, 2002
- Driver’s License: I51041192
Timeline
Recreational Leader 1 (Site Supervisor)
The Flagstaff Aquaplex
07.2024 - Current
Camp Supervisor
The Flagstaff Aquaplex
05.2024 - Current
Recreation Assistant
The Flagstaff Aquaplex
04.2023 - Current
Receptionist
The Bluffs of Flagstaff
05.2022 - 12.2022
Pet store associate
Petsmart
12.2021 - 04.2022
Medical Store Manager
Folsom Medical Supply
04.2021 - 06.2021
Bachelor of Science - Parks And Recreation Management Minor in Biology
Northern Arizona University
High School Diploma -
Vista Del Lago High School
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