Emaleigh Ward

• Managed high-volume caseloads while maintaining strict deadlines for permit issuance, contributing to department productivity goals.
• Identified opportunities for process improvements within the department by analyzing trends in common application errors or delays.
• Supported the development of a centralized permit tracking system, improving inter-departmental communication and coordination.
• Leveraged advanced knowledge of permitting software to optimize workflows and enhance data accuracy within the department.
• Provided excellent customer service to applicants during the permitting process, resulting in positive feedback and increased satisfaction ratings.
• Collaborated with architects, engineers, contractors, and homeowners to address project concerns or changes during the permitting process effectively.
• Served as a liaison between multiple government agencies involved in permitting processes for large-scale projects, facilitating effective communication and cooperation.
• Enhanced permit processing efficiency by streamlining application procedures and documentation requirements.
• Maintained detailed records of permits issued, fees collected, and inspection results for accurate reporting and analysis purposes.
• Developed training materials for new Permit Specialists, improving onboarding efficiency and team cohesion.
• Assisted applicants in understanding complex regulatory requirements, resulting in accurate submissions and fewer delays.
• Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
• Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
• Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
• Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
• Researched information in municipal archives upon request of public officials or private citizens.

Using SAP I pick and put away parts in the small bin area while safely operating my lift. I am also knowledgeable in picking and delivering parts directly to the assembly lines.

• Trained new warehouse employees on safety procedures and provided updated safety manuals for review purposes.
• Moved cardboard, plastic ties and other debris from unboxing to trash.
• Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
• Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
• Collaborated with team members to complete picking tasks quickly and efficiently.
• Increased productivity by operating various material handling equipment such as pallet jacks, forklifts, and reach trucks when necessary.
• Printed labels, packaged boxes, and loaded into outbound containers.
• Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
• Followed orders precisely for correct items, sizes and quantities.
• Kept work areas neat, clean and free from debris.

• Rotated merchandise and displays to feature new products and promotions.
• Communicated with managers of other departments to maintain transparency.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
• Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
• Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
• Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
• Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.

• Answered questions about store policies and concerns to support positive customer experiences.
• Mentored new team members on POS system operation, customer service strategies and sales goals.
• Completed manual and machine counts of funds for transactions valued at over $500.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.