Emalena Valiani
South Jordan,UT
Summary
Medical professional with 10 plus years experience and a Bachelors in Health Care Management. Seeking position as a Patient Advocate/ Case manager with flexible work location. Desire to grow with a company and contribute at the highest level to ensure our customers/patients are given the best possible care.
Overview
11
11
years of professional experience
Work History
Patient Advocate
Rising Health Specialty Clinic
04.2023 - Current
- Enhanced patient satisfaction by addressing concerns and providing information on healthcare rights and options.
- Streamlined appointment scheduling for better patient flow, reducing wait times and improving overall experience.
- Collaborated with healthcare providers to ensure timely, accurate, and compassionate care for patients.
- Assisted patients in navigating complex insurance processes, leading to successful claim resolutions and reduced financial burdens.
- Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
- Liaised between patients and medical staff, facilitating effective communication of needs, preferences, and treatment plans.
- Educated patients and families on healthcare options and financial support resources.
- Entered details into computer systems and managed database of information.
- Developed patient-centered care plans to meet individual needs.
- Answered incoming calls, scheduled appointments and filed medical records.
- Resolved customer complaints using established follow-up procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Care Manager
Home Instead Senior Care
11.2016 - 07.2018
- Enhanced patient care by developing and implementing individualized care plans.
- Monitored patient progress closely, adjusting care plans as needed to promote ongoing improvement.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Utilized electronic health records systems proficiently for efficient documentation of clinical information according to regulatory standards.
- Prioritized time management effectively balancing competing demands within dynamic fast-paced healthcare environments.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Responded to emergency situations and provided support to promote client safety and wellbeing.
- Evaluated clients progress and adjusted service plans to address areas of concern.
- Conducted thorough assessments to identify patients'' needs, strengths, and barriers to achieving optimal health outcomes.
- Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
Registered Medical Assistant
Dr. Richard Alexander- OB/GYN
11.2014 - 07.2016
- Enhanced patient care by efficiently performing routine tests and measurements.
- Streamlined office procedures for faster processing of insurance claims and patient paperwork.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Provided comprehensive support for patients during their appointments, addressing concerns and answering questions.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Supported diagnostic processes with proficient collection of specimen samples for laboratory testing purposes.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Prepared lab specimens for diagnostic evaluation.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Obtained client medical history, medication information, symptoms, and allergies.
Registered Medical Assistant
North Florida OBGYN
06.2013 - 05.2014
Education
Bachelor of Science - Healthcare Management
Colorado Technical University
Colorado Springs, CO11.2017
Skills
- Patient Rights
- Proactive Problem Solving
- Insurance Understanding
- Computer Savvy
- Verbal and Written Communication
- Interpersonal Skills
- Attention to Detail
- Medical Terminology
- Proficient in EMR
- Patient Education
- Caring and Empathetic
- Customer Service
- Registration and Scheduling
Timeline
Patient Advocate
Rising Health Specialty Clinic
04.2023 - Current
Care Manager
Home Instead Senior Care
11.2016 - 07.2018
Registered Medical Assistant
Dr. Richard Alexander- OB/GYN
11.2014 - 07.2016
Registered Medical Assistant
North Florida OBGYN
06.2013 - 05.2014
Bachelor of Science - Healthcare Management
Colorado Technical University
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