Summary
Overview
Work History
Education
Skills
About Me
References
Timeline
Generic

Emaleth Lampkin

Vero Beach,FL

Summary

  • CPR
  • Serve Safe

Overview

7
7
years of professional experience

Work History

Support Specialist

Catholic Charities
Vero Beach, FL
04.2022 - Current
  • Compiled weekly, monthly, and quarterly reports based on collected data entries.
  • Monitored data integrity and confidentiality by observing strict regulations and procedures (HIPPA).
  • Managed daily workflow ensuring all deadlines were met.
  • Collaborated with other departments within and outside of the organization to coordinate resources for clients in need.
  • Maintained accurate records regarding client information, progress notes, and assessments.
  • Represented the charity at community events to promote awareness of our mission and services.
  • Coordinated with external vendors regarding services needed for fundraising efforts.
  • Verified donor eligibility for tax-deductible contributions.
  • Created menus and executed dinner for our shelter.
  • Take/make calls for potential clients, note taking on cases, and aiding with customer service issues.

Manager

Wendy's
Vero Beach, FL
01.2019 - 04.2022
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Office Manager

Integrity Tax Relief
Vero Beach, FL
01.2017 - 01.2019
  • Developed and implemented office policies and procedures.
  • Supervised staff members, organized schedules and delegated tasks.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Identified training needs among staff members; conducted training sessions where necessary.
  • Performed data entry tasks into company database while communicating with customers over the phone.

Education

High School Diploma -

Vero Beach Highschool
Vero Beach, FL
05-2016

Skills

  • Client Relationship Management
  • Support Services
  • Training and Coaching
  • Security Protocols
  • Activity Planning
  • Multitasking and Organization/ Prioritization
  • Email correspondence
  • Excellent Phone Demeanor
  • Computer Program Skills

*Adobe

*Client Track

*Google Drive

*Excel, etc

About Me

I am passionate about aiding and assisting others, creating a organized, safe environment met with excellent customer relations and professionalism. I bring a sense of joy and freshness to any task/job presented to me. I look forward to hearing from you!

References

References available upon request.

Timeline

Support Specialist

Catholic Charities
04.2022 - Current

Manager

Wendy's
01.2019 - 04.2022

Office Manager

Integrity Tax Relief
01.2017 - 01.2019

High School Diploma -

Vero Beach Highschool

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Emaleth Lampkin