Emaleth Lampkin
Vero Beach
Summary
Support professional with extensive experience in client services and office management, exceeding 7 years. Strong ability to lead teams and coordinate operations, resulting in improved client satisfaction. Expertise in multitasking and prioritizing tasks while upholding confidentiality standards. Focused on enhancing workplace efficiency and fostering positive interactions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Support Specialist
Catholic Charities
04.2022 - Current
- Compiled weekly, monthly, and quarterly reports based on collected data entries.
- Monitored data integrity and confidentiality by observing strict regulations and procedures (HIPPA).
- Managed daily workflow ensuring all deadlines were met.
- Collaborated with other departments within and outside of the organization to coordinate resources for clients in need.
- Maintained accurate records regarding client information, progress notes, and assessments.
- Represented the charity at community events to promote awareness of our mission and services.
- Coordinated with external vendors regarding services needed for fundraising efforts.
- Verified donor eligibility for tax-deductible contributions.
- Created menus and executed dinner for our shelter.
- Take/make calls for potential clients, note taking on cases, and aiding with customer service issues.
Manager
Wendy's
01.2019 - 04.2022
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Office Manager
Integrity Tax Relief
01.2017 - 01.2019
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Identified training needs among staff members; conducted training sessions where necessary.
- Performed data entry tasks into company database while communicating with customers over the phone.
Education
High School Diploma -
Vero Beach High School
05-2016
Skills
- Client relationship management
- Support services
- Training and coaching
- Security protocols
- Activity planning
- Multitasking and organization
- Email correspondence
- Professional phone demeanor
- Computer program proficiency
- Adobe software skills
- ClientTrack experience
- Google Drive proficiency
- Excel capabilities
Certification
- CPR/AED
- Serve safe
- Trauma informed care: Mindfulness, reflective practice, & motivational interviewing
- Trauma informed care: Resiliency, trauma informed practice, and nervous system regulation
About Me
I am passionate about aiding and assisting others, creating a organized, safe environment met with excellent customer relations and professionalism. I bring a sense of joy and freshness to any task/job presented to me.
References
References available upon request.
Timeline
Support Specialist
Catholic Charities
04.2022 - Current
Manager
Wendy's
01.2019 - 04.2022
Office Manager
Integrity Tax Relief
01.2017 - 01.2019
High School Diploma -
Vero Beach High School
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