EMALIE ANKENMAN
Mountain Home
Summary
Individual with a team-oriented attitude, well-honed multi-tasking and problem-solving skills, and 8 years of customer service experience. Motivated to learn, grow, and contribute to team success through hard work, attention to detail, and excellent organizational skills.
Overview
8
8
years of professional experience
Work History
Manager
Papa Murphy's Take and Bake Pizza
08.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Established team priorities, maintained schedules and monitored performance.
- Preformed all other duties required of standard crew members (cleaning/stocking the store, dishes, food prep, customer service/cash registers/phone orders, and pizza making) on top of all managerial duties.
Cashier
Antelope Crossing Cafe
03.2022 - 05.2022
- Completed opening and closing procedures
- Stocked product and assured product remained stocked
- Educated customers about promotions to increase sales
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Provided customer service by answering questions as well as answering phone calls and completing their requests
- Processed new orders quickly, accurately, and courteously
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift
- Handled POS transactions such as checks, cash, credit card purchases, and refunds
- Handled customer complaints and took the necessary steps to resolve their problems
- Sanitized the workspace and equipment
- Ran both the grill and fryer when needed
- Cleaned dishes for the kitchen
- Ran food and assured orders made it to the correct customers and that said customers were satisfied and had everything they needed
Cook
Antelope Crossing Cafe
06.2020 - 06.2021
- Complete opening and closing procedures
- Ensured a clean work environment both in the kitchen as well as dining room throughout the day
- Helped management place and receive deliveries
- Take stock of products as well as checking expiration dates
- Properly preparing and labeling product
- Cooking on both grill and fryer
- Cashier duties (including taking orders, running orders, bussing tables)
- Keeping other employees on track and offering support where needed
- Handling and responding to customer complaints and concerns
Shift Lead
Boise Fry Company
11.2017 - 06.2020
- Maintained a safe work environment
- Helped store management meet standards of service and quality of daily operations
- Completed store opening and closing procedures (including checking products)
- Responded to and resolved customer questions and concerns
- Worked with team members to improve performance and implement training updates
- Trained and mentored new employees
- Kept employees operating productively to meet business and customer needs
- Regularly cleaned and organized work zones
- Distributed assignments to team members and monitored progress
- Correctly cleaned and operated kitchen equipment
- Helped management receive as well as put away deliveries
- Work multiple positions simultaneously
- Cashier duties (such as taking orders, communicating with kitchen staff, and running orders)
- Kitchen duties (such as cooking, frying, and food prep)
- Dish duties (such as cleaning dishes, bussing tables, and maintaining store cleanliness)
- Followed daily checklists
Education
High School -
Kuna High School
Kuna, ID01.2016
Skills
- Customer service
- Creative problem solving
- Quick learner
- Time management skills
- Multi-tasking
- Team leadership
- Decision-making
- Shift scheduling
Timeline
Manager
Papa Murphy's Take and Bake Pizza
08.2022 - Current
Cashier
Antelope Crossing Cafe
03.2022 - 05.2022
Cook
Antelope Crossing Cafe
06.2020 - 06.2021
Shift Lead
Boise Fry Company
11.2017 - 06.2020
High School -
Kuna High School
Similar Profiles
ANTHONY ALANIZANTHONY ALANIZ
Fast Food Worker at Papa Murphy's Take and Bake PizzaFast Food Worker at Papa Murphy's Take and Bake Pizza
Andres MorenoAndres Moreno
Supervisor at Papa Murphy's Take and Bake PizzaSupervisor at Papa Murphy's Take and Bake Pizza
Azeem NasirAzeem Nasir
Owner/Area Supervisor at Papa Murphy's Take and Bake PizzaOwner/Area Supervisor at Papa Murphy's Take and Bake Pizza
Michael CortnerMichael Cortner
Supervisor at Papa Murphy's Take and Bake PizzaSupervisor at Papa Murphy's Take and Bake Pizza
Russell McKelvainRussell McKelvain
Youth Basketball & Softball Coach at Mountain Home Parks and RecreationYouth Basketball & Softball Coach at Mountain Home Parks and Recreation