Emalie Hebert
Ragely ,LA
Summary
Dedicated and personable Customer Service Representative and Dance Instructor with a strong background in communication, problem-solving, and client engagement. Experienced in delivering exceptional customer support, handling inquiries with professionalism, and creating positive experiences in fast-paced environments. As a dance instructor, skilled in leading structured, engaging classes, adapting teaching methods to diverse learners, and motivating students to build confidence and technique. Known for reliability, patience, and a strong work ethic, with a commitment to fostering supportive, welcoming spaces for customers and students alike.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
HASC Louisiana
06.2024 - Current
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Collaborated with team members to improve service delivery and enhance customer satisfaction.
- Handled high-volume calls, demonstrating adaptability in fast-paced environments.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Dance Instructor
Cathy Kurth Dance Academy
09.2022 - Current
- Maintained a safe and orderly environment during classes through effective classroom management.
- Planned routines for recitals and performances.
- Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Worked in team-based environment to uphold quality and continuity of service to clients.
- Utilized different styles of teaching to accommodate students of all capabilities.
- Taught and explained choreography by breaking down steps and demonstrating moves.
Education
High School Diploma -
Hebert Christian Academy
Ragley, LASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Multitasking
- Adaptability
Timeline
Customer Service Representative
HASC Louisiana
06.2024 - Current
Dance Instructor
Cathy Kurth Dance Academy
09.2022 - Current
High School Diploma -
Hebert Christian Academy