Emalie Park
Centerfield
Summary
Dynamic Human Resources Manager with a proven track record at ALPHA DOORS AND FINISH, adept in HR policy development and workplace relationship management. Skilled in payroll administration, I effectively resolved employee relations issues, enhancing workplace morale and ensuring compliance. Committed to fostering strong client relationships and delivering exceptional service.
Overview
10
10
years of professional experience
Work History
Human Resources Manager
ALPHA DOORS AND FINISH
03.2019 - 02.2025
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Used spreadsheets to track data and produce charts.
- Answered phone calls regarding financial matters such as payments due.
- Provided clerical support to all accounting professionals in department.
- Documented business expenses and sales.
- Supported tax preparation efforts, gathering necessary documents and information for accurate filing.
- Greeted and directed visitors to appropriate personnel to foster welcoming atmosphere.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Managed and responded to correspondence and inquiries from customers and vendors.
Account Manager
QUEST SOLUTIONS MARKETING
06.2018 - 03.2019
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Implemented effective sales strategies to expand market share within the assigned territory.
- Trained peers and management team on internal system supports and implementation plans.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Negotiated prices, terms of sale and service agreements.
Customer Service
Kohls Department Store
04.2015 - 06.2018
- Provided exceptional customer service, addressing inquiries, concerns, and resolving issues promptly.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
No Degree -
Bakersfield College
Bakersfield, CANo Degree -
Salt Lake Community College
Salt Lake City, UT06-2015
Skills
- HR Policy Development
- Workplace Relationship Management
- Skilled in Microsoft Office Applications
- Training Development
- Records management
- Payroll administration
- Background checks
Timeline
Human Resources Manager
ALPHA DOORS AND FINISH
03.2019 - 02.2025
Account Manager
QUEST SOLUTIONS MARKETING
06.2018 - 03.2019
Customer Service
Kohls Department Store
04.2015 - 06.2018
No Degree -
Bakersfield College
No Degree -
Salt Lake Community College
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