Emaly Duncan
Harlingen
Summary
Experienced and results-driven prior authorization Specialist with a strong foundation of knowledge in the full PA process and a consistent record of meeting and exceeding quality and time management records. Recognized as a team leader, frequently supporting peers through process clarification. Demonstrates initiative and accountability while working independently but also excels in collaborative environments. Proficient in CAS Admin and Microsoft Excel, with strong witten and verbal communication skills. Brings a clear understanding of TAT expectations and a leadership mindset focused on driving team success and operational efficiency.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Senior Technician
CVS Caremark
11.2024 - Current
- Processed prior authorization requests via phone, fax, and ePA systems with high levels of accuracy and efficiency.
- Cross-trained in handling exceptions and proficient in all the offline queues within the PA department.
- Met or exceeded key performance metrics for several consecutive months.
- Familiar with identifying and correcting processing errors within CAS Admin.
- Worked collaboratively across departments to uphold service quality.
- Participated in department meetings, offering insights and contributing to team goals.
- Gained exposure to daily TAT reporting.
Education
High School Diploma -
Rio Hondo High School
05-2019
Skills
- Effective time management
- Effective conflict resolution
- Managing PA requests across multiple queues
- Proficient in written and spoken language
- Effective multi-tasking
- Understanding of basic Excel operations
- Experienced in analyzing and summarizing daily reports
Skills
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Senior Technician
CVS Caremark
11.2024 - Current
High School Diploma -
Rio Hondo High School
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