Summary
Overview
Work History
Education
Skills
REFERENCE
Timeline
Generic
Eman Asif

Eman Asif

Skokie,IL

Summary

Dynamic operations leader with a proven track record at Trillium Financial Broker, excelling in retail banking operations and compliance management. Adept at formulating strategic initiatives that enhance customer retention and optimize costs. Skilled in team management, fostering high engagement and productivity while driving quality assurance and risk evaluation.

Overview

10
10
years of professional experience

Work History

Head of Operations

Trillium Financial Broker
Dubai, U.A.E
04.2022 - 01.2025

• Formulate business strategy with others in the executive team

Design policies that align with overall strategy

• Implement efficient processes and standards

• Coordinate customer service operations and find ways to ensure

customer retention

• Ensure compliance with local and international laws (e.g. data

protection, KYC)

• Oversee the implementation of technology solutions throughout the

organization

• Manage contracts and relations with customers, vendors, partners and

other stakeholders

• Evaluate risk and lead quality assurance efforts

• Oversee expenses and budgeting to help the organization optimize

costs and benefits

• Mentor and motivate teams to achieve productivity and engagement

Report on operational performance and suggest improvements.

Operations Manager

Al Barka Commercial Broker
Dubai, U.A.E
12.2020 - 03.2022

• Responsible for managing activities that are part of the production of

goods and services.

• My direct responsibilities include:

• Leadership.

• Understanding of policy, planning, and strategy.

• Ability to develop, implements, and review policies and procedures.

• Ability to oversee budgeting, reporting, planning, and auditing.

• Understanding of necessary legal and regulatory documents.

• Ability to address problems and opportunities for the company.

• Ability to build alliances and partnerships with other organizations.

• Managing both the operations process, embracing design, control,

performance improvement, and operations strategy.

Finance Executive Officer

Abudhabi Islamic Bank
Dubai, U.A.E.
02.2015 - 01.2016

• Services existing accounts, obtains orders, and establishes new

accounts by planning and organizing daily work schedule to call on

existing or potential sales outlets and other trade factors.

• Adjusts content of sales presentations by studying the type of sales

outlet or trade factor.

• Focuses sales efforts by studying existing and potential volume of

dealers.

• Submits orders by referring to price lists and product literature.

• Keeps management informed by submitting activity and results reports,

such as daily call reports, weekly work plans, and monthly and annual

territory analyses.

• Monitors competition by gathering current marketplace information on

pricing, products, new products, delivery schedules, merchandising

techniques, etc.

• Recommends changes in products, service, and policy by evaluating

results and competitive developments.

• Resolves customer complaints by investigating problems; developing

solutions; preparing reports; making recommendations to management.

• Maintains professional and technical knowledge by attending

educational workshops; reviewing professional publications; establishing

personal networks; participating in professional societies.

• Provides historical records by maintaining records on area and customer

sales.

• Contributes to team effort by accomplishing related results as needed.

Education

Bachelor in Commerce - Accounting and Finance

M. S. University
Abudhabi, U.A.E.
12-2012

Skills

Retail banking operations

Branch management

Business development

Customer relationship

Management

Compliance management

Service delivery

Account management

Liaison and coordination

Team management

REFERENCE

References are enclosed.

Timeline

Head of Operations

Trillium Financial Broker
04.2022 - 01.2025

Operations Manager

Al Barka Commercial Broker
12.2020 - 03.2022

Finance Executive Officer

Abudhabi Islamic Bank
02.2015 - 01.2016

Bachelor in Commerce - Accounting and Finance

M. S. University
Eman Asif
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