EMAN HAMDAN-VELAZQUEZ
Chicopee,MA
Summary
Accomplished case manager bringing extensive experience in connecting clients with resources. Offers organizational skills and multitasking abilities required to effectively coordinate resources, prioritize cases, and manage high-volume daily workloads. Dedicated professional with demonstrated customer service, time management, and trend-tracking strengths. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals.
Overview
10
10
years of professional experience
Work History
Sr. Care Coordinator
Commonwealth Care
Springfield, MA
10.2024 - Current
- Facilitated communication between primary caregivers and other healthcare professionals involved in the patient's care.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Resolved customer complaints or answered customers' questions.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Communicated with patients with compassion while keeping medical information private.
- Provided case management services to ensure the delivery of quality care.
- Facilitated on-going assessment of patient and family needs and oversaw implementation of interdisciplinary team plan of care.
- Facilitated referrals to community resources such as housing, transportation, employment opportunities.
Geriatric Support Services Coordinator
Greater Springfield Senior Services/CCA
Springfield, MA
09.2022 - 10.2024
- Assessed client needs and provided appropriate support services
- Maintained accurate case records and documentation
- Updated management on recurring issues or trends affecting multiple clients
- Protected client privacy, adhering to confidentiality requirements for medical records management
- Recorded patient information and treatment updates, organizing case documentation and data
- Conducted outreach efforts to identify potential clients in need of services
- Communicated and met with manager to discuss case issues
- Educated clients on available services, rights, and responsibilities
- Assessed client needs and determined appropriate services
- Collaborated with team members to address complex client concerns
- Prepared detailed reports containing analysis on trends within the industry that could affect our ability to provide quality service.
Phlebotomist
Baystate Reference Laboratories
Springfield, MA
02.2019 - 09.2022
- Demonstrated expertise in proper equipment use, blood volume requirements, and testing protocols
- Uphold data security and compliance with HIPAA protocols through multiple identification points and document verification
- Created accurate labels and updated system records with patient sample information and details
- Collected, stored and prepared blood samples for laboratory testing per written specifications and established protocols
- Uphold data security and HIPAA compliance using multiple identification points and document verification
- Trained new phlebotomists on proper techniques, safety protocols, and company policies
Supervisor
Bath & Body Works
Holyoke, MA
08.2018 - 07.2019
- Executed daily opening and closing procedures to company standard
- Created positive work environment that fostered teamwork and encouraged open communication
- Coordinated with HR department in recruiting, interviewing, and hiring new staff members
- Led weekly team meetings to discuss updates, progress, and address any concerns or issues
- Ensured proper inventory levels were maintained through accurate ordering of supplies as needed
- Trained new employees on company policies, procedures, and software systems
- Led teams through onboarding process for swift integration into daily operations
Center Director
KidsRus Learning Center
Hilliard, OH
07.2015 - 07.2018
- Supported teachers with solid training, mentoring, and day-to-day assistance
- Grew attendance over %50 through successful promotional strategies, attracting new families to program, and maintaining high enrollment
- Addressed and appropriately handled employee and student conflicts
- Assisted in marketing efforts to promote center's services and events
- Ensured compliance with local, state, and federal regulations
- Cultivated positive and productive center atmosphere for everyone
- Conducted periodic performance reviews to assess employee performance
- Reviewed financial statements and activity reports to measure productivity or goal achievement
- Submitted budget estimates, progress reports and cost tracking reports.
- Drove continuous improvement of project delivery process by providing strong leadership.
Education
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH12-2026
Skills
- Healthcare regulations
- Home care coordination
- Care planning
- Client assessment
- Facility management
- Manage records
- Patient Education
- Quality assurance controls
- Customer service
- Teamwork
- Case management
- Team collaboration
- Project management
- Coaching and mentoring
Languages
English
Full Professional
Spanish
Full Professional
Arabic
Professional
Timeline
Sr. Care Coordinator
Commonwealth Care
10.2024 - Current
Geriatric Support Services Coordinator
Greater Springfield Senior Services/CCA
09.2022 - 10.2024
Phlebotomist
Baystate Reference Laboratories
02.2019 - 09.2022
Supervisor
Bath & Body Works
08.2018 - 07.2019
Center Director
KidsRus Learning Center
07.2015 - 07.2018
Bachelor of Science - Criminal Justice
Southern New Hampshire University
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