Eman Ibrahim
Philadelphia ,PA
Summary
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
9
9
years of professional experience
Work History
Insurance Sales Agent
Highmark Blue Cross Blue Shield
Philadelphia, PA
10.2023 - 12.2023
- Provided advice on financial planning and insurance policies.
- Prepared presentations outlining product features, benefits, pricing plans.
- Ensured that all required documents are properly filled out before submission.
- Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
- Developed appropriate quotes based on risk information.
- Responded to inquiries and explained product features and service advantages to potential customers.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
- Assisted clients in selecting appropriate coverage options for their needs.
- Identified cross-selling opportunities among existing customers.
- Provided guidance about different types of insurance products available.
- Performed administrative tasks such as updating databases, filing paperwork.
- Sought out new clients and developed clientele by networking to find new customers.
- Interviewed prospective clients to obtain data about financial resources and needs.
- Built relationships with existing clients by providing exceptional service.
- Advised clients on coverage amounts needed based on individual circumstances.
- Developed a customer service strategy to ensure the highest level of satisfaction.
- Generated leads through cold calling, networking, referrals, and other marketing initiatives.
- Reviewed insurance policies periodically to make sure they meet customer needs.
- Upsold products to policyholders and potential new clients.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Processed applications and paperwork related to policy issuance or renewal.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.
Macaron Baker
Self Employed
Philadelphia, PA
01.2017 - 03.2023
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
- Utilized measuring instruments, commercial-grade mixers and ovens to bake cakes and pastries.
- Baked fresh bread and pastries for cafes and restaurants.
- Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature.
- Inspected baking equipment in accordance with cleanliness and safety standards.
- Maintained temperature, sweep and sanitation logs to document proper conditions.
- Designed appealing product displays to maintain unique presentation.
- Created attractive dessert trays for catering events.
- Evaluated raw ingredients and baked goods, assessing for quality control purposes.
- Observed color of baked products to adjust oven temperatures, humidity or conveyor speeds.
- Generated turn movement and maintained monthly inventory to control product and ingredient spoilage.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Finished baked goods with glazes, icings and other toppings.
- Set ovens to appropriate temperatures to pre-heat.
- Combined ingredients by hand and with electric mixing equipment.
- Reviewed expiration dates on items and removed expired products from stock to maintain quality.
- Adhered to safety protocols to minimize mishaps and accidents with baking equipment.
- Met with customers to discuss needed bakery items and take orders.
- Blended ingredients and mixed dough, following recipes.
- Wrapped items in plastic in preparation for display and to sell to customers.
- Organized store by returning merchandise to proper areas and restocked displays.
- Coordinated supplies, placed orders and managed stock on hand for bakery.
- Measured and weighed ingredients to prepare dough for recipes.
- Inspected all bakery products and removed any found to possess defects.
- Monitored color of baking items to raise or lower temperature or remove from oven.
- Mentored baking staff in proper techniques and bakery procedures.
- Cut and shaped dough for rolls, bread and various pastries.
- Adapted measurements to meet quantity of bakery items being prepared.
- Rolled and kneaded dough in preparation for cutting and shaping.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
- Checked dough for proper consistency, adding more flour if needed.
- Created new recipes using available ingredients and for special occasions.
Floor Guide
National constitution center
Philadelphia, PA
03.2015 - 03.2016
- Displayed strong public speaking skills and communication abilities to facilitate highest quality tour for guests.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.
- Delivered guided tours, presenting scripted information and answering questions.
- Described tour points of interest to group members, responding to general inquiries and questions.
- Researched site history and environmental conditions to plan appropriate expeditions, instruction and commentary.
- Developed upstanding, well-versed tour guides by mentoring and training newer peers in organization.
Education
Associate of Arts - Health Care Studies
Community College of Philadelphia
Philadelphia, PA05.2022
Associate of Arts - Computer Programming
Community College of Philadelphia
Philadelphia, PA05.2022
Skills
- Solid Problem Solver
- Customer Service
- Conversant in [Arabic, and english]
- Cleaning and Sanitizing
- Public Speaking
- Cultural Awareness
- Team Leadership
- Quality Assurance
- Crisis Management
- Social Media
- Speech Clarity
- Customer Retention
- Product Knowledge
Languages
Arabic
Limited
Timeline
Insurance Sales Agent
Highmark Blue Cross Blue Shield
10.2023 - 12.2023
Macaron Baker
Self Employed
01.2017 - 03.2023
Floor Guide
National constitution center
03.2015 - 03.2016
Associate of Arts - Health Care Studies
Community College of Philadelphia
Associate of Arts - Computer Programming
Community College of Philadelphia
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