Eman Karadsheh

• Advancement System – System analysis – (On Salesforce)
• Updates and maintains database over 50 Alumni per day
• Create procedure documentation
• Convert Leads over 50 Alumni per day
• Generates reports from database as needed
• Performs other related duties as required
• Perform gap analysis between business requirements and Salesforce functionality
• Solve client problems.

• Canadian college in Alhasa
• Develop developing effective learning environment for students by using different platforms along with online learning
• Participate in Capstone Exam (Capstone and Computer-Based Testing (CBT)
• Develop IT Curriculum and Assessments brief based on SSS unit’s performance criteria and City&Guids quality assurance for both IT & GD department as well as CBT exams based on Knowledge learning outcome
• Developing PD session and coach instructors on creating lesson plan, writing Graded Assessments (GAs) brief based on SSS Curriculum, create Grading rubric, evaluate students work, IV assessments brief & IV graded assessments
• Calling and sharing faculty meetings
• Working with student services and Academic adviser to identify students at risk, identify classroom behavioral issues and schedule follow-up meetings, decreasing students at risk to 70%
• Administering SharePoint.

• American college in Makkah
• Administering SharePoint
• Teaching IT for Diploma, AD as well as CIT units, developing effective learning environment for students
• Maintain computer hardware, workstations, operating systems and provide support to college network infrastructure
• Hardware and software support, installation, and implementation within Windows Client/Server environment
• Manage network servers, security, and technology tools
• Add/remove/modify users, create exchange server mailboxes, reset passwords, and set user and folder-based permissions
• Monitor performance and maintain systems according to requirements
• Provide Hardware and software support for LAN/WAN equipment
• Troubleshoot complex issues, working with vendors, implementing, and supporting equipment
• Changing settings, adding, and deleting users, backup and restoring mail, and general maintenance
• Provide support and administer VMware 6.0 or later environment, including creating and managing guest VM’s, Configure VMware workstation
• Schedule backup and completion routine
• Window scheduler from account as local admin for accounts and windows account with access to all servers
• Ensure security through access controls, backups, and firewalls
• Upgrade systems with new releases and models
• Develop expertise to train staff in new technologies
• Assist Computer Operations and Networking Supervisor and staff in completing special projects such as: upgrading VMware environment, upgrading Windows server OS, upgrading, or implementing Exchange environment and investigating complex system issues
• Assist users with installations and upgrades, investigating, troubleshooting, and answering related technical questions
• Reinforce skills with Cisco Packet Tracer, network configuration simulation tool
• Configure Wire / wireless networks, configure Window Server 2016 as well as different OS's

• Delivered engaging curriculum through diverse methods of classroom instruction, computer lab activities and online learning systems.
• Attended faculty meetings and professional development opportunities to stay abreast of current teaching strategies and content knowledge related to QA in teaching
• Met with students outside of class to answer questions, explain difficult concepts and address individual concerns.
• Composed course syllabus to clearly outline curriculum.
• Delivered clear, effective feedback to improve quality and efficiency of student-written computer programs.
• Developed accurate course description and select high-quality learning materials to maintain consistency across different course sections.
• Set up computers and networking systems and delivered step-by-step instructions on basic use.
• Planned and implemented curriculum to teach up-to-date technology to students.
• Compiled, administered and graded examinations or assigned work to others.
• Attended professional development technology courses to increase knowledge base and learn new information.
• Self-motivated, with strong sense of personal responsibility.
• Worked well in team setting, providing support and guidance.
• Excellent communication skills, both verbal and written.

Teaching different courses

• Networking
• Information technology
• ICT
• Concepts in Enterprise Resource Planning
• Introduction to computing application (Microsoft Office)
• Decision Support Systems
• Information system (principle of MIS)
• System Analysis and Design
• Business data management
• Mastering AutoCAD
• E. government (in University of Jordan)
• National Entrepreneurship Institute Give several training courses for feasibility study & how to start your small business – KSA

• Develop and maintain main website
• Analyze problem in another department by using existing software
• Working in King Abdullah II Award for Excellence in government performance and transparency
• Coordinators of e-government program
• Coordinators of change Managements program
• Laps supervisor troubleshooter, Officer of association of EMIS system with Directorate of Education
• Health & Safety program officer on school, evaluate and control risk assessments for students and staff
• Managing department equipment requirements, facility management, and keeping up with supply inventory (furniture, cafeteria, cleaning, stationery, keys distribution, and IT equipment)

• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
• Install and configure hardware and software components
• Upgrade systems to enable compatible software
• Define software, hardware, and network requirements
• Troubleshoot hardware and software issues
• Established, repaired and optimized networks by installing wiring, cabling and devices
• Managed system-wide operating system and software deployments as well as related software upgrade problems
• Performed troubleshooting to correct computer hardware and software malfunctions
• Performed installation, maintenance and repair for complex internal computer hardware and various software applications
• Used diagnostic tools to identify hardware failures and replace non-functional components
• Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff
• Created user accounts and assigned permissions
• Tested new software and hardware prior to deployment
• Developed and implemented preventive maintenance procedures