Eman’E Cliatt

• Responded to alarms and emergencies, assessing situations and determining appropriate action.
• Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
• Monitored CCTV systems to ensure safety and security of premises.
• Maintained a high level of security within the branch by monitoring employee activities and enforcing security protocols.
• Communicated with other security staff using 2 way-radio, telephone and internet-based communications systems to coordinate facility-wide security operations.

• Implemented weekly lesson plans across developmental areas to enhance children's learning experiences.
• Monitored and documented each child's progress through regular assessments and tailored feedback.
• Created a nurturing and inclusive classroom environment that catered to diverse learning styles.
• Built and strengthened positive relationships with students, parents, and teaching staff.

•implement lesson plans/ curriculums on a weekly basis covering all areas of child development and carry out lesson plans according to classroom schedule/ daily routine. As well as using our communication app (procare) efficiently.

•Established a professional level of rapport with each family to provide quality care for the children.

•Being Responsible for the safety and well-being of each child, responding to their emotional needs.

•Maintained and organized, clean, safe and appropriately decorated own classroom.

•Maintained a child assessment and portfolio for each child, as well as conducting biannual parent/teacher conferences.

• Provided instructional guidance and mentorship to teachers in the development of lesson plans, instructional materials, and assessments.
• Developed and implemented strategies to improve student learning outcomes.
• Collaborated with other school staff to ensure that all students have access to a safe and supportive learning environment.
• Facilitated meetings with parents and guardians in order to discuss student progress or behavior issues.
• Ensured compliance with state standards by incorporating them into lesson plans.
• Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
• Communicated objectives for lessons, units and projects to students and parents.

• Assisted customers with their postal needs, such as sending packages and buying stamps.
• Organized mail into appropriate categories and sorted them according to post office regulations.
• Processed money orders, certified letters, and other payment transactions.
• Operated mail processing equipment and manually sorted mail.
• Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.

• Verified/Updated Patient demographics and insurance information to register patients in the Epic System.
• Applied HIPPAA privacy and security regulations while handling patient information.
• Updated reference materials with Medicare, Medicaid and third party payer requirements, Guidelines policies and a list of accepted insurances plans.
• Arriving patients, As well as collecting Copays from patients.

• Performed administrative support tasks, completing duties within required timeframes.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Created and maintained accurate and confidential patient files according to regulatory mandates.
• Answered phone calls to provide assistance, information and medical personnel access.
• Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
• Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.

• Verified demographics and insurance information to register patients in computer system.
• Organized and maintained records by updating and obtaining both personal and financial information from patients.
• Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
• Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Answered, screened and processed high volume of calls daily with call management system and web-based communications.
• Corresponded with service department team members to build and implement successful solutions to customer problems.
• Handled escalated customer service concerns to preserve revenue streams from key customers.
• Capitalized on opportunities to enhance customer experiences and bring in repeat business.
• Fielded customer complaints and queries, fast-tracking them for problem resolution.
• Resolved service requests by individually troubleshooting and addressing user issues.