Hardworking and highly motivated professional with a strong background in administrative support, patient care, and client services. Known for being resourceful and results-driven with excellent attention to detail and a passion for efficiency and growth. Thrives in both individual and team-oriented environments, quickly adapting to dynamic processes and contributing to the achievement of organizational goals.
Hi, I’m
Emani Brown
Hayward,CA
Summary
Overview
10
years of professional experience
Work History
Sutter Health
Orthopedic Technician
06.2019 - Current
Job overview
- Assessed skin condition around affected areas for signs of infection or irritation.
- Maintained accurate patient progress documentation in electronic medical records (EMR) per HIPAA regulations.
- Provided wound care management to post-surgical patients using sterile techniques.
- Prepared casting materials and assisted with application of casts and splints for immobilization of fractures.
- Provided emotional support to patients to alleviate anxiety related to injury or illness.
- Conducted training sessions for hospital and clinic staff on proper use of medical appliances.
- Completed quarterly waste management audits.
- Processed invoices, purchase orders, and other administrative documents efficiently.
- Participated in management meetings, offering insights and suggestions to improve clinical and administrative procedures.
- Provided administrative support including scheduling meetings and preparing training materials.
- Documented medical data in patient charts to ensure accurate and up-to-date records.
- Supported physicians during examinations, procedures, and diagnostic testing.
- Managed inventory and ordering of medical, lab, and office supplies to maintain operational efficiency.
- Prevented complications by closely monitoring patients'' conditions after surgery or injury, reporting any changes or concerns to supervising physician immediately.
- Optimized patient care by maintaining detailed records of treatments, procedures, and progress notes for each individual case.
Center Point, Inc.
Administrative Assistant
06.2016 - 01.2018
Job overview
- Delivered administrative support for department staff, including meeting coordination and scheduling.
- Maintained confidential documentation and electronic records in compliance with HIPAA.
- Participated in management meetings and contributed to improving departmental procedures.
- Administered training and awareness materials and conducted quarterly waste management audits.
- Processed invoices and purchase orders with accuracy and efficiency
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Zenith-American Solutions
Client Services Assistant
11.2015 - 06.2016
Job overview
- Served as primary contact for administrative and client service-related inquiries.
- Answered calls, managed office supply inventory, and prepared presentations using Microsoft Office Suite.
- Built strong client relationships through timely, effective communication and problem resolution.
- Monitored and reported on customer service performance metrics.
- Trained new representatives on procedures and ensured high-quality service standards were met.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Served as a reliable point-of-contact for both internal teams and external clients, fostering seamless collaboration across projects.
Education
Southern New Hampshire UniversityHooksett, NH
from Health Information Management
08-2024
University Overview
- 3.8 GPA
- summa cum laude graduate
West Valley CollegeSaratoga, CA
Certificate of Achievement from Orthopedic Technican
05-2019
University Overview
Merritt College
Certificate from Administrative Medical Assisting
05-2015
University Overview
Saint Joseph Norte Dame High School Alameda, CA
High School Diploma
05-2011
University Overview
Skills
- Analytical thinking
- Proficient in Microsoft Office Suite
- EMR system administration
- HIPAA compliance expertise
- Comprehensive patient care
- Orthopedic casting proficiency
- Administrative support
- Effective time management
- Strong written communication skills
- Collaborative training initiatives
- Inventory control
- Conflict resolution skills
- Precision in data analysis
- Presentation design and execution
- Calendar organization
- Rapid learning ability
Timeline
Orthopedic Technician
Sutter Health
06.2019 - Current
Administrative Assistant
Center Point, Inc.
06.2016 - 01.2018
Client Services Assistant
Zenith-American Solutions
11.2015 - 06.2016
Southern New Hampshire University
from Health Information Management
West Valley College
Certificate of Achievement from Orthopedic Technican
Merritt College
Certificate from Administrative Medical Assisting
Saint Joseph Norte Dame High School
High School Diploma
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