EMANI COLLINS
BRADENTON,USA
Summary
Three years of frontline experience in healthcare administration, proficient at managing front desk operations, scheduling appointments, and delivering exceptional customer service to patients. Possesses a solid understanding of medical terminology and procedures acquired through previous roles, coupled with a compassionate approach to resident care. Seeking to leverage these skills and transition into administrative roles within the healthcare sector to contribute effectively to organizational success and advancement.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
The Eye Associates
02.2022 - Current
- Greets and assists patients in a friendly and professional manner upon their arrival at the clinic
- Manages appointment scheduling efficiently, optimizing time slots to accommodate patient needs and clinic capacity
- Handles patient inquiries via phone, email, or in-person, providing accurate information and directing queries to the appropriate staff members
- Coordinates with medical staff to ensure seamless patient flow, including check-in, examinations, and check-out processes
- Maintains patient records accurately and confidentially using electronic medical records (EMR) systems, adhering to HIPAA regulations and clinic protocols
Front Desk Receptionist
Coastal Orthopedics/Sports Medicine
09.2021 - 02.2022
- Greeted patients and visitors,ensuring a positive and welcoming experience at the reception area.
- Managed patient appointments efficiently, scheduled consultations, diagnostic tests, and follow-up visits according to clinic protocols and physician availability.
- Handled incoming calls,emails, and inquiries, providing information about services, appointments, and general clinic procedures.
- Coordinated patient intake processes, including verifying insurance coverage, collecting necessary paperwork, and updating patient records accurately in the electronic medical records (EMR) system.
- Collaborated with medical staff and administrative team members to ensure smooth patient flow, addressed scheduling conflicts, and resolved any issues promptly to maintain high-quality patient care.
Care Partner/ Med Tech
Harbor Chase
09.2019 - 07.2021
- Provided compassionate and respectful care to residents,responding promptly to their needs and ensuring their comfort and well-being while upholding standards of professionalism and confidentiality.
- Administered medications to residents according to prescribed dosages and schedules,ensuring accuracy and adherence to medical protocols.
- Monitored residents' vital signs, such as blood pressure, pulse, and temperature, and reporting any abnormalities or concerns to nursing staff or medical professionals.
- Assisted with medical procedures as directed by healthcare professionals, including wound care, specimen collection, and basic diagnostic tests.
- Documented medication administration, vital sign measurements, and other medical interventions accurately in residents' electronic health records (EHR) or paper charts, maintaining thorough and up-to-date records.
Education
Palmetto High School
Palmetto, FL05-2017
Associate's Degree - General Studies
Tallahassee Community College
Tallahassee, FL04-2022
Criminal Justice
University of Central Florida
Orlando, FL05-2025
Skills
- Front Desk Operations
- customer Service
- medical Terminology
- electronic Health Records (EHR)
- medication Administration
- vital Signs Monitoring
- patient Care
- administrative Skills
Languages
English
Native or Bilingual
Timeline
Front Desk Receptionist
The Eye Associates
02.2022 - Current
Front Desk Receptionist
Coastal Orthopedics/Sports Medicine
09.2021 - 02.2022
Care Partner/ Med Tech
Harbor Chase
09.2019 - 07.2021
Palmetto High School
Associate's Degree - General Studies
Tallahassee Community College
Criminal Justice
University of Central Florida
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