Summary
Overview
Work History
Education
Skills
Timeline
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Emani Cooke

Huntersville,NC

Summary

Skilled Assistant Customer Service Manager versed in effectively supervising and guiding customer service team members in conflict resolution and efficiency-boosting strategies. Analytical problem-solver with excellent mentoring and team leadership abilities. Adept at assisting associates with maintaining optimal customer satisfaction through skilled support and escalated issue-management.

Overview

4
4
years of professional experience

Work History

Assistant Customer Service Manager

Food Lion
02.2023 - Current
  • Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go , if applicable
  • Hire, train, and develop associates to meet department needs
  • Supervise performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports
  • Provide leadership and motivation within store to promote culture reflective of Brand, Strategy and Culture
  • Support achievement of budgeted financials, operating results and Food Lion To-Go KPIs
  • Smile and maintain atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating positive shopping experience for customers
  • Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectations
  • Record and report all associate and customer accidents in accordance with established Food Lion procedures

Recieving Clerk/ Scanning

Lowes Foods
11.2021 - 02.2023
  • Managed invoicing and payment processing operations
  • Verified accuracy of billing data and corrected discrepancies
  • Entered and maintained billing information in company internal databases for accessibility
  • Handled account payments and provided information regarding outstanding balances
  • Processed customer invoices, credit memos and payments within established timelines
  • Maintained detailed records of customer payments and billing adjustments.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations
  • Issued invoices and followed up on outstanding payments to remind clients to pay on time
  • Strengthened relationships with vendors by maintaining open lines of communication and addressing concerns promptly

Receiving Clerk/ pricing

Harris Teeter
01.2021 - 11.2021
  • Managed invoicing and payment processing operations
  • Verified accuracy of billing data and corrected discrepancies
  • Entered and maintained billing information in company internal databases for accessibility
  • Handled account payments and provided information regarding outstanding balances
  • Processed customer invoices, credit memos and payments within established timelines.
  • Compared shipping orders and invoices against contents received to verify accuracy
  • Communicated with vendor representatives to resolve damaged shipments and item shortages
  • Double checked records, daily reports, and inventory transactions to identify and correct variances

Education

Associate of Business Administration - Business Administration

Central Piedmont Community College
Charlotte, NC
05.2022

Skills

  • Customer service
  • Communication skills
  • Time management
  • Cash Handling
  • Problem Resolution
  • Writing Skills
  • Leadership Training
  • Staff Training
  • Onboarding
  • Inventory Control
  • Account Management
  • Training and mentoring
  • Schedule Management

Timeline

Assistant Customer Service Manager

Food Lion
02.2023 - Current

Recieving Clerk/ Scanning

Lowes Foods
11.2021 - 02.2023

Receiving Clerk/ pricing

Harris Teeter
01.2021 - 11.2021

Associate of Business Administration - Business Administration

Central Piedmont Community College

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Emani Cooke