Emani Crum
Ruskin
Summary
Seeking to leverage my expertise in customer support in a dynamic role that values problem-solving compliance and customer satisfaction. Passionate about clear, accurate, and efficient solutions to enhance customers experience.
Overview
5
5
years of professional experience
Work History
Warehouse Order Selector
Breakthru Beverage
06.2023 - 08.2025
- Exceeded daily performance metrics by consistently meeting or surpassing established picking goals and standards.
- Wrapped pallets in shrink wrap prior to loading.
- Improved order accuracy by diligently reviewing and verifying each picked item against the pick list.
- Increased productivity by quickly locating and picking items using a handheld scanner for barcode verification.
Customer Service Representative
Amazon
05.2021 - 04.2025
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Customer Service Representative
Walmart
05.2021 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Medical Technician
Cypress Creek Assisted Living Facility
10.2020 - 04.2022
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
Education
High School Diploma -
Earl J. Lennard High School
Ruskin, FLSkills
- Strong organizational and time-management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
Timeline
Warehouse Order Selector
Breakthru Beverage
06.2023 - 08.2025
Customer Service Representative
Amazon
05.2021 - 04.2025
Customer Service Representative
Walmart
05.2021 - 04.2023
Medical Technician
Cypress Creek Assisted Living Facility
10.2020 - 04.2022
High School Diploma -
Earl J. Lennard High School
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