Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

EMANI GREEN

Tampa,FL

Summary

Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Customer Intake Specialist

Rem-X Staffing - WFH
03.2024 - 01.2025
  • Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs.
  • Streamlined the intake process by developing and implementing efficient data collection methods for improved service delivery.
  • Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
  • Contributed to a reduction in client wait times by effectively managing appointment scheduling and resource allocation.

Customer Service Representative

Duke Energy
08.2023 - 12.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.

Customer Sales and Service Expert

TruGreen-Remote
01.2023 - 06.2023
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Maintained high levels of customer retention through exceptional service and follow-up communication.
  • Streamlined processes for handling customer complaints, resulting in faster resolutions and increased satisfaction rates.
  • Collaborated with team members to achieve monthly sales targets and improve overall performance metrics.

Customer Service & Billing Analyst

Alorica - Virtual
03.2021 - 11.2022
  • Streamlined billing processes for increased efficiency, implementing automated systems and software upgrades.
  • Enhanced customer satisfaction with timely and accurate billing information, resolving disputes promptly and professionally.
  • Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers' needs.
  • Achieved high service level scores by effectively resolving customer issues during the first contact.

Dental Claims Processor

Dentaquest-Remote
06.2020 - 03.2021
  • Improved claim processing efficiency by accurately reviewing and analyzing dental claims for payment.
  • Enhanced provider satisfaction with timely and accurate claim adjudication, ensuring prompt reimbursement.
  • Reduced claim errors by diligently verifying patient eligibility and coverage details before processing.
  • Expedited claim resolution by coordinating with dentists and insurance providers to gather necessary information.
  • Maintained a high level of accuracy in data entry while processing large volumes of dental claims daily.

Education

High School Diploma -

Chamberlain High School
Tampa, FL
05.2019

Skills

  • Data entry
  • Intake assessment
  • Compassionate communication
  • Critical thinking skills
  • Progress reporting
  • Follow-up skills
  • Eligibility review
  • Claims processing
  • Client intake
  • Empathic communication
  • Insurance verification
  • Client intakes
  • Customer service
  • Problem-solving
  • De escalation tactics
  • Data confidentiality
  • Client screening
  • Relationship building

Timeline

Customer Intake Specialist

Rem-X Staffing - WFH
03.2024 - 01.2025

Customer Service Representative

Duke Energy
08.2023 - 12.2023

Customer Sales and Service Expert

TruGreen-Remote
01.2023 - 06.2023

Customer Service & Billing Analyst

Alorica - Virtual
03.2021 - 11.2022

Dental Claims Processor

Dentaquest-Remote
06.2020 - 03.2021

High School Diploma -

Chamberlain High School

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